Hey I, know I, hope she don't crash.

[punishlife 449]

Mine only started yesterday. Since it has started its happened almost every hour but with no event logs or anything

[Pingpong 1,070]

Bump for persistent hangs/freezes in wurm due to routing issues while the rest of the internet runs smoothly. Glad hertzer doesn't run the internet

[punishlife 449]

Times of my disconnects in one playthrough. Always reconnected after a few seconds on a loading screen though

[01:59:12]
[02:36:29]
[03:16:58]
[03:37:34]
[03:57:58]
[05:59:19]
[06:19:43]
[06:40:09]
[07:20:39]
[08:01:39]
[08:21:58]
[09:02:40]
 

Edited October 12, 2014 by punishlife

[syncaidius 159]

Benn unable to connected all morning today (so far). The forums work fine. The main site + game login do not.

 

I get a timeout when trying to view the homepage.

[Stinky 155]

I had the same issue two days ago. But it was probably due to my internet provider. However unexpected lagging and some dissconects are happening to me in Wurm too. I'm fairly close to the servers so it's not that often as for people who are further but it's also happening. Not only in the game but the Forums are lagging quite often too. It takes up to few minutes to load a page sometimes

[cmiddlebrook 182]

I am in the UK, running Wurm on two separate laptops. Both got disconnected at the same time and now I cannot launch the application on either, and neither can I access the wurm online home page, though I can access the forums.

 

I tried a traceroute and it just times out:

Tracing route to jenn001.game.wurmonline.com [148.251.21.205]

over a maximum of 30 hops:

 

  1     6 ms     6 ms     5 ms  192.168.1.1

  2     7 ms     9 ms     9 ms  host-2-103-240-1.as13285.net [2.103.240.1]

  3    12 ms    12 ms    12 ms  host-78-151-238-145.as13285.net [78.151.238.145]

 

  4    13 ms    12 ms    14 ms  host-78-151-238-140.as13285.net [78.151.238.140]

 

  5    14 ms    15 ms    15 ms  host-78-144-12-5.as13285.net [78.144.12.5]

  6    16 ms    16 ms    14 ms  host-78-144-11-122.as13285.net [78.144.11.122]

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 

And here is the traceroute to the main server:

Tracing route to jenn001.game.wurmonline.com [148.251.21.205]

over a maximum of 30 hops:

 

  1     6 ms     6 ms     5 ms  192.168.1.1

  2     7 ms     9 ms     9 ms  host-2-103-240-1.as13285.net [2.103.240.1]

  3    12 ms    12 ms    12 ms  host-78-151-238-145.as13285.net [78.151.238.145]

 

  4    13 ms    12 ms    14 ms  host-78-151-238-140.as13285.net [78.151.238.140]

 

  5    14 ms    15 ms    15 ms  host-78-144-12-5.as13285.net [78.144.12.5]

  6    16 ms    16 ms    14 ms  host-78-144-11-122.as13285.net [78.144.11.122]

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 

Note that I have not experienced this before, just some lag, usually around 8pm UK time.

[Gumbo 1,563]

FIX THIS !!    YES I'M YELLING AND I'M SICK AND TIRED OF ALL THESE DISCONNECTS   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

 

Tracing route to jenn001.game.wurmonline.com [148.251.21.205]
over a maximum of 30 hops:

  1     7 ms    13 ms    <1 ms  192.168.1.1
  2    17 ms    11 ms    21 ms  7.11.163.1
  3    20 ms    11 ms    11 ms  209.148.245.193
  4    17 ms    12 ms    15 ms  69.63.248.173
  5    19 ms    11 ms    12 ms  69.63.248.181
  6    22 ms    16 ms    15 ms  24.156.144.117
  7    30 ms    25 ms    28 ms  69.63.248.89
  8    27 ms    42 ms    51 ms  PAIX-NYC.init7.net [198.32.118.38]
  9    94 ms   100 ms    95 ms  r1lon1.core.init7.net [77.109.140.193]
 10   120 ms   113 ms   113 ms  r1nue1.core.init7.net [77.109.140.254]
 11     *      110 ms     *     gw-hetzner.init7.net [77.109.135.102]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *      114 ms   119 ms  hos-tr5.ex3k18.rz20.hetzner.de [213.239.239.198]
 16   114 ms   112 ms   115 ms  mailsystem2.wurmonline.net [148.251.21.205]

Trace complete.

[Hula_Girl 266]

Ping statistics for 148.251.21.205:

    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss)

It would be helpful to find which host is losing the packets.

[Dairuka 888]

It would be helpful to find which host is losing the packets.

 

We've already established that Hetzner is the culprit by the endless array of traceroutes.

 

The problem isn't a lack of knowledge on the subject - the problem is there aren't enough people being affected by this issue to warrant CodeClubAB packing up and moving to a new host... The reason I'm building a list of individuals being afflicted, and spreading awareness on the subject is to show that yes, it is economically viable to move hosts because a lot of people are being affected, but merely aren't speaking up about it.

 

They're probably also holding out hope that it's the fault of Canada's ISP's being blocked, or blocking packets, so they can turn around and say, "We're sorry, but there is nothing we can do. Talk to your ISP." - This is why it's important that we show how many people from different countries are being hit by this as well.

 

FIX THIS !!    YES I'M YELLING AND I'M ###### SICK AND ###### TIRED OF ALL THESE ###### DISCONNECTS   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

This isn't an uncommon problem. I've played multiple games that had similar issues. Shadowbane, Anarchy Online, Ultima Online and even Star Wars Galaxies all had problems like this. I've been through this song and dance before - and sadly, getting angry isn't the solution. By quitting, you're only giving them a solution by removing yourself from the equation. (Oh well, I don't have to fix it now, that guy is gone.) Proactive petitioning is the only way you're ever going to get anything done. Show the company the profit it could lose (and potentially had already lost as more and more people quit on this issue alone.), and appeal to their business-sense.

 

We also have to remember that reliable hosts don't grow on trees. When they do make the decision to move to a new host, tracking one down could still take some time. (The holiday season is also coming up, which provides a potentially tumultuous time to attempt changing hosts. If the new host doesn't work out, and problems occur, you're looking at a financial catastrophe. It's why they tend to wait until January and February for major changes.)

 

If you see anybody who is crashing with similar symptoms (5 - 10 second "Refreshing", "Connection was aborted by the software in your host machine", Server list on the forums not loading despite other people playing Wurm.) send them to this thread.

Edited October 29, 2014 by Dairuka

[stonecutter1995 33]

Seems the Internet Provider of Wurm is not keeping it UP! But let them check this pls?

 

So keep calm peeps

[Gumbo 1,563]

Soooo... any news on this issue? Has it been resolved?

[Shadz 525]

Soooo... any news on this issue? Has it been resolved?

Just come home... Please? We miss you

[Gumbo 1,563]

Thanks man, nice to hear, and good to see ya man.

Not sure I can bring myself to play the Wurm yo-yo game, it simply is too frustrating for me. Was hoping to hear something in todays update.  *frowny face*

[Exmortis 74]

Thanks man, nice to hear, and good to see ya man.

Not sure I can bring myself to play the Wurm yo-yo game, it simply is too frustrating for me. Was hoping to hear something in todays update.  *frowny face*

 

Ya not bad bud.....both the sympatico and rogers networks have been working alright.

 

Well here in Ottawa anyways.

Edited November 6, 2014 by Exmortis

[Wox 1,477]

Hi!

 

So the time are when all EU starts to play on the evening?

 

We are looking at the matter!

 

Cheers!

[Rolf 3,563]

Allright,

 

our investigations lead us to believe that there are issues with the nets leading to hetzner in that they throttle outbound or inbound traffic. We need you to contact us when this happens the next time at a large scale so we can create some statistics for Hetzner.

 

Please prepare by reading this.

>http://whatismyip.com)

 

We try to work normal office hours in Sweden so we will start by responding to this between 9 am and 16 pm CEST. We should be able to get enough interesting data that way.

We need to be able to ping your computer, so make sure it's possible to ping. You can test from for instance this site https://www.dotcom-tools.com/ping-test.aspx

 

Once you've emailed us, start pinging jenn001.game.wurmonline.com using the instructions above and email the result to the same address.

 

One of the ping servers at https://www.dotcom-tools.com/ping-test.aspx is based in Frankfurt, which may actually mean it's hosted by Hetzner.

 

Thanks!

[Rasu 561]

Recently me and some other players in America have been getting random lags/disconnects at the same time that last a little bit before they stop but now I cant even stay on the server for long before it reconnects me.

[Gumbo 1,563]

Thanks for your response and addressing this situation.

Went through the ISP throttling situation a few years ago. Ends up the disconnect problem was the throttling the entire time. ISP just did not want to admit it and did their damnedest to avoid doing anything. It's a good read if you're into this stuff.

 

http://www.dslreports.com/forum/r25526726-Rogers-answerable-to-CRTC-over-ITMP-again

 

Not so sure I want to go through this whole hassle once again. My suggestion is to call Hetzner. Have them shut off their throttling. See if anyone here is still having the problem. If not, problem solved. The alternative seems to be to put the onus on the end user to prove it's Hetzner throttling, with months and months of testing. Then once that's done, they can simply say, "too bad, don't like it, switch hosts". I'm not sure, but doubt they're breaking any of their country laws, so no reason to fix it.

[ago 470]

Most of the traces show the first problems in the Init7 net leading to Hetzner. I've never noticed any problems because my ISP has direct routing to Hetzer and does not use the Init7 net.

The only chance here is to put pressure on Hetzner to pass it on to Init7. Or switch to a different provider which may have the same issues with the connection again.

[Rubychez 18]

I have been disconnected now and then, but today the launcher times out over and over. I have cable connection, so it is not my end.

 

Wurm website is also very slow to load. I can connect to other sites at top speed, no problems.

[Elwood2 352]

^item dito started yesterday cant be ingame longer then 45 mins up to 1 hr before client  freezes

[Planck 22]

An excerpt from my 'mtr' trace to jenn001.game.wurmonline.com follows. It does support the idea that Init7 might be responsible, since the packet loss starts in their network: Edit: added header

HOST: gateway                     Loss%   Snt   Last   Avg  Best  Wrst StDev

[...]

  3.|-- ae3.cr1.mel4.on.ii.net     0.0%  1000  316.3 216.3 208.5 407.8  22.9

  4.|-- ae2.br1.syd7.on.ii.net     0.2%  1000  209.2 220.1 208.6 373.9  17.8

  5.|-- ae0.br1.syd4.on.ii.net     0.0%  1000   73.9  71.8  61.9 169.1  13.7

  6.|-- te0-1-1-3.br2.lax1.on.ii.  0.1%  1000  209.6 209.2 208.4 220.1   0.6

    |  `|-- 203.16.213.190

  7.|-- any2ix.coresite.com        0.0%  1000  209.1 211.2 207.8 244.8   3.7

  8.|-- r1nyc1.core.init7.net      0.1%  1000  308.8 313.1 308.0 323.6   3.8

  9.|-- r1lon1.core.init7.net      0.0%  1000  346.7 350.2 344.5 367.5   4.2

 10.|-- r1fra3.core.init7.net      9.5%  1000  357.3 364.0 356.6 404.4   6.1

 11.|-- r1nue2.core.init7.net     45.0%  1000  378.4 381.3 376.3 393.6   2.8

 12.|-- gw-hetzner-nue2.init7.net 42.9%  1000  379.2 381.1 376.9 422.9   2.7

 13.|-- core12.hetzner.de         62.3%  1000  400.7 404.4 400.3 426.9   2.0

 14.|-- core21.hetzner.de         43.8%  1000  403.7 407.5 402.9 536.5   5.7

 15.|-- juniper3.rz20.hetzner.de  42.2%  1000  405.2 407.8 402.6 477.6   5.0

 16.|-- hos-tr5.ex3k18.rz20.hetzn 43.3%  1000  401.8 406.4 401.8 447.4   2.6

 17.|-- mailsystem2.wurmonline.ne 48.9%  1000  374.6 381.8 373.7 409.4  10.5

Edited November 8, 2014 by Planck

[Pwent 113]

Hetzner...funnily enough it is the same "place" that creates huge lag for a large amount of World of Tanks players, who all live in Europe. It seems to depend on which ISP you have, and if you are lucky that they don't route through Hetzner.

[Aetherwalker 1,863]

Getting spikes now, right in the middle of the farming, to the point where I'm suddenly getting 0 response from anything.

[ago 470]

Hetzner...funnily enough it is the same "place" that creates huge lag for a large amount of World of Tanks players, who all live in Europe. It seems to depend on which ISP you have, and if you are lucky that they don't route through Hetzner.

Hetzner is the data center where the servers reside. All connections will end there. But the may use different peering networks like the mentioned Init7 network.