Calling lagged users, further data.

[RedBaron_Johan 2,853]

MaxC Instructions

 

We need users to run some diagnostics and email us results ONLY IF they are experiencing packet loss.

When your game lags check to see you are experiencing packet loss by doing the following (windows only)

1: Click Start
2: Goto All Programs
3: Goto Accessories
4: Click on command prompt
5: On the black screen that has appeared ignoring what is already there type:

ping 148.251.21.205

6: hit enter.

If you are experiencing Packet loss your results will look something like this:

Pinging 148.251.21.205 with 32 bytes of data:
Reply from 148.251.21.205: bytes=32 time=44ms TTL=53
Request Timed Out
Request Timed Out
Reply from 148.251.21.205: bytes=32 time=44ms TTL=53

Ping statistics for 148.251.21.205:
    Packets: Sent = 4, Received = 2, Lost = 2(50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 44ms, Maximum = 44ms, Average = 44ms

7: If you see results like this please continue with these instructions. If you do not and you fet Sent = 4 Received = 4 then please do not continue or send us results. (note you can test multiple times to ensure you are not getting packet loss)

If you are experiencing packet loss then we need a tracert result and a ping to each destination on the tracert results from you.

There are two ways to do this, using a piece of software called winMTR which will make it incredible easy for you which we recommend.

Or manually by using the command line (instructions at the bottom of post) which does not require installing any software.

WINMTR Instructions

1: Please download and run this software from this website: http://winmtr.net/download-winmtr/

2: Once running you will see a host box. In that bow enter: 148.251.21.205

3: Click on start. Now leave this to run for a minute or two then click on the Stop button

4: Next click on the 'Copy text to clipboard' button

5: Go to your emailling program and send an email to max@wurmonline.com and paste in the body of the email the result which should look something like this:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              10.10.1.17 -    0 |  110 |  110 |    0 |    0 |    0 |    0 |
|         lo0-central10.ptw-ag03.plus.net -    0 |  110 |  110 |   26 |   39 |  216 |   29 |
|      link-b-central10.ptw-gw02.plus.net -    0 |  110 |  110 |   26 |   29 |   44 |   29 |
|              xe-4-3-0.ptw-cr02.plus.net -    0 |  110 |  110 |   27 |   29 |   40 |   27 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   r1nue1.core.init7.net -    0 |  110 |  110 |   41 |   43 |   65 |   43 |
|                    gw-hetzner.init7.net -    0 |  110 |  110 |   42 |   50 |  139 |   45 |
|                       core12.hetzner.de -    1 |  107 |  106 |   41 |   43 |   66 |   55 |
|                       core22.hetzner.de -    0 |  110 |  110 |   43 |   47 |   65 |   46 |
|                juniper3.rz20.hetzner.de -    0 |  110 |  110 |   43 |   46 |   69 |   45 |
|          hos-tr2.ex3k18.rz20.hetzner.de -    0 |  110 |  110 |   45 |   48 |   63 |   45 |
|                                   login -    0 |  110 |  110 |   43 |   47 |   65 |   45 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

6: Send the email.

 

Thank you for your assistance!


MANUAL INSTRUCTIONS

1: If you have closed the command prompt from earlier reopen it as per the earlier instructions.

2: Now type:

tracert 148.251.21.205

3: Hit enter. This may take a minute or two but once done right click on the window and choose 'mark' now from the top left of the results click and highlight the entire area of results

4: once complete right click again with will copy it to your clipboard

5: Paste the contents into a notepad/word/email program and you should have something like this:

Tracing route to login [148.251.21.205]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.10.1.17
  2    35 ms    27 ms    33 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197]
  3    27 ms    28 ms    27 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.154]
  4    26 ms    27 ms    27 ms  xe-4-3-0.ptw-cr02.plus.net [212.159.0.246]
  5     *        *        *     Request timed out.
  6    41 ms    41 ms    41 ms  r1nue1.core.init7.net [77.109.140.254]
  7    41 ms    62 ms    40 ms  gw-hetzner.init7.net [77.109.135.102]
  8    41 ms    41 ms    41 ms  core12.hetzner.de [213.239.245.25]
  9    44 ms    44 ms    43 ms  core22.hetzner.de [213.239.245.213]
 10    43 ms    44 ms    44 ms  juniper3.rz20.hetzner.de [213.239.245.234]
 11    49 ms    46 ms    45 ms  hos-tr2.ex3k18.rz20.hetzner.de [213.239.203.38]
 12    44 ms    44 ms    44 ms  login [148.251.21.205]

Trace complete.

6: once you have done that type CLS and hit enter to clear the screen.

7: Now we need to ping each ip address listed in the tracert to do this type PING followed by a space then the IP address from the first line so from my example I would type:

ping 10.10.1.17

8: then hit enter and once complete copy and paste the resutls under the tracert as described above.

9: Now type cls and hit enter again and now do another ping for the second line so for example:

ping 195.166.128.197

10: Keep repeating this process until you have a text document with the tracert results at the top and ping statistics for each destination.

11: Now copy all of this into an email and email max@wurmonline.com

 

Thank you for your assistance!