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Bug Or Password Problem

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Ok so I ran into the problem where I forgot my password However!! I followed the steps to fix this error and when it sent the rest password email I did such actions and then I got a new password (random letters and Numbers) and when I attempt to login it says password or username incorrect? so if anyone thinks they can fix my problem whether its my ignorance or computer error. please help I haven't done a whole lot on my character but I don't have the time to put in to doing it all over again plus my keys are on that said character with my stuff locked in a chest, in my house, and inside a gated town.

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