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Darklords

Serenity, Independence, Exodus, Deliverance Downtime Post-mortem

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Last night we received alarms that 4 servers went down suddenly together at the same time. We discovered that our database server that was handling those servers unexpectedly shutdown due to a lack of disk space available to it late into the night. We jumped into action and quickly cleared out some log files that had filled up all the room available to that service, and brought the servers back online shortly after. Many people may have seen a message like “Server shutting down NOW!/%7?o#### NO CARRIER”, this was a fail safe built into the game that will immediately and safely shut down any server if it loses its connection to its database, as it is no longer able to save any changes made on the server and anything past that point would just be lost on the next reset. We are working to ensure this won’t happen again but I felt that everyone would be interested in an explanation for last night's events.

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