Keenan

Emergency Maintenance - Postmortem 2021-05-28

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Around 3:30pm server time on Friday, May 28th we began noticing sinkholes and spikes appearing due to tickets submitted by players. These holes and spikes were not always visible to players until after relogging into the game. After investigating, we decided to perform an emergency shutdown to prevent further damage to the terrain.

 

Upon closer investigation, we discovered a bug in a change to the animal grazing code, which we believe to be the cause of the terrain damage. When updating a tile to reflect the change in grazing, the height must be specified. Unfortunately the wrong height was being passed in, leading to unintended changes to the terrain.

 

Players affected by this issue should use the in-game ticket system to request help in rectifying the terrain damage.

 

Edit:

After bringing the servers online, a crash bug was discovered requiring us to bring all servers offline for a hot fix. We apologize for the inconvenience.

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Should have left it in and considered it a feature we all play hard mode now

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Thanks Keenan

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Cool, Calm, Collected. Great dissection of the problem.

 

Great work, Keenan!

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How long r we going to be down this time?

 

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Just now, SoG said:

How long r we going to be down this time?

 

Propably as long it takes. And propably we are getting free SB from this

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tnx Keenan ❤️

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Yikes... thanks for update.

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Thanks, Keenan. You are the best! 👍

 

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Reminds me of when cave bugs roamed in mines in days gone by.  Huge drop offs.

 

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Posted (edited)

Yes. Independence did not come up after the hotfix. Xanadu was shortly up, allowed login, then lagged a lot and was down.

Edit: Went up once more, lagged and crashed after 2min ca.

Edited by Ekcin
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and bye bye Xanadu again

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I hope we are not going to see holes and spikes throughout the game world right? There's a lot of grazing in Wurm I mean...

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Well real life finally called and said it needs me back, so I hope Wurm will be back when I get home - I miss my morning Wurm fix. *sighs*

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hello i just prem´d up yesterday, can i play pl0x

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I'm in!  [18:40:08] You dig a hole.

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Logged on, so hopefully good to go? :)

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2 hours ago, Keenan said:

When updating a tile to reflect the change in grazing, the height must be specified. Unfortunately the wrong height was being passed in, leading to unintended changes to the terrain.

 

This is honestly an amazing bug and I wish I could have seen it happen live.  Just the possibility of a character being on a tile the moment it’s grazed into a spike/sinkhole and the resulting fall damage…

 

”What do you mean I was killed by a grazing cow??” 😂

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what a wonderful birthday gift :P

 

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What happend? I got disconnected.

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How about sleep bonus , we have AH to grind =)?

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holy batman, still getting client crashes here.. on a very clean system with no clutter.

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