Multiple Server Outage 2021-05-03 - Postmortem

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We had an outage today that affected the following game servers:

  • Xanadu
  • Affliction
  • Elevation
  • Harmony
  • Celebration

The outage lasted approximately 45 minutes.


The cause of the outage was a configuration issue. Our new hosts are configured with tools to match our needs, which means that we can more quickly recover should hardware issues crop up. A bug in the configuration tool lead to some hosts being improperly configured outside of a maintenance window. The resolution was to roll back the configuration on the hosts and restart the game servers.


Our provider has assured me that while most changes undergo testing, this was somehow missed and they are working on updating their procedures to ensure such an outage does not happen again.


Thank you for your patience.

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