Posted October 16, 2020 Hi All, Not sure where best to post this, but as a semi-player/afker during the day, the most depressing thing I see is the sheer number of newbie questions being ignored throughout the day. As a new player, I often do not know the answer, and I get that not a lot of people are around during the work-hours, but it is a little heart breaking to see these people trying to figure out the game and not having their issues solved. I don't have a solution/suggestion, just wanted to raise it as a topic to see if anyone else has noticed it or thinks it's an issue. Share this post Link to post Share on other sites
Posted October 16, 2020 The CA HELPs of the clusters are not linked - Northern and Southern Freedom, that is. I imagine more info would be useful; which cluster you were on, and which hours you've seen this Share this post Link to post Share on other sites
Posted October 16, 2020 The NFI one I'm guessing. There have been several times I have just popped onto the CA tab to see what was going on and there hasn't been CA on in there. Share this post Link to post Share on other sites
Posted October 16, 2020 1 hour ago, Stanlee said: The CA HELPs of the clusters are not linked - Northern and Southern Freedom, that is. I imagine more info would be useful; which cluster you were on, and which hours you've seen this Sorry! Yes, the Northern Islands Share this post Link to post Share on other sites
Posted October 16, 2020 I try to help as much as possible, but I stay quiet if I know nothing about a subject. If I see no one responding a long while, I try to at least acknowledge the question. Not everyone is comfortable answering questions for others if they're unsure themselves. Also we only know when CAs are online if we're on the same server as they are. it could be a period of time when no CAs are available at all. That being said, I really feel the wiki should be pushed a little more during tutorial because a lot of the questions could be solved by it. Just my humble thoughts. Share this post Link to post Share on other sites
Posted October 18, 2020 On 10/16/2020 at 8:52 PM, PandyLynn said: I try to help as much as possible, but I stay quiet if I know nothing about a subject. If I see no one responding a long while, I try to at least acknowledge the question. Not everyone is comfortable answering questions for others if they're unsure themselves. Also we only know when CAs are online if we're on the same server as they are. it could be a period of time when no CAs are available at all. That being said, I really feel the wiki should be pushed a little more during tutorial because a lot of the questions could be solved by it. Just my humble thoughts. Exactly this. A lot of people seem to be assuming they're getting ignored when their question isn't answered within some random time, but most of the time the people that are in there answering questions aren't actual CA people, and try their best. If they don't know the answer it's generally better to just not answer it at all than have 5 people answering "I don't know" and scroll off other questions that *can* be answered. This is fairly normal for dedicated help channels. It's also why CA try to limit random chatter, since it's easy to miss actual questions that way. I generally try to link people to the wiki if there's an article on their question, partially to get newer players (which I am one of!) used to at least trying to wiki. Share this post Link to post Share on other sites
Posted October 19, 2020 (edited) I have largely given up on CA Help in NFI. I got tired of posting the same question and getting no response. I did a few times get "ask in GL Freedom." Edited October 19, 2020 by TheTrickster Share this post Link to post Share on other sites
Posted October 19, 2020 The mitigating solution to this would be to either allow CA's from SFI to also chat in NFI or Have a pop up message in CA to notify the channel itself that no CA is online at the moment. That way the players won't feel ignored and will be more understandable to the situation. Share this post Link to post Share on other sites
Posted October 19, 2020 14 hours ago, TheTrickster said: I have largely given up on CA Help in NFI. I got tired of posting the same question and getting no response. I did a few times get "ask in GL Freedom." One thing that might also help, is that it's made far more clear what CA Help is actually for, and what it's not for. Like, it's not for asking if anyone's seen any cows on their server. But it is for asking why you can dig a specific slope even though you have the skill for it as far as you can see. Share this post Link to post Share on other sites
Posted October 19, 2020 We're looking at improved official support, but please don't forget that you can answer too! If you know the answer feel free to answer, and if you'd like to apply to join the CA team yourself you can do so by sending a PM to @Astarte Share this post Link to post Share on other sites
Posted October 20, 2020 (edited) I do my share of helping quite decently I think. Why not join CA_HELP from SFI and NFI and introduce a few more CAs? NFI do not have much different game mechanics than SFI. [platyna@boadicea wurm]$ cat ca-people-list-sorted-lines-all-months.txt | grep -v System | head -n 50 8193 Platyna 4958 Almostsolitude 4335 Zethreal 3554 Shydow 3154 Neopherus 2644 Timothymarker 2466 Nordlys 2322 Kenolein 1730 Azuleslight 1687 Kelody 1592 Adruidiazkane 1481 Amath 1384 Explora 1368 Dramien 1198 Holdentoledo 1186 Finn 1123 Damascussteel 954 Ekcin 900 Reaping 871 Crukash 862 Xheth 842 Sog 841 Silakka 802 Pelegandromn 747 Llawnroc 745 Smackeddown 732 Absy 727 Lifewarden 711 Sheffie 697 Kylan 635 Braveborn 623 Shenjiwurm 600 Petrius 599 Amata 565 Warmark 562 Maiya 540 Shrimpiie 510 Lyhrinae 501 Zarame 497 Sappiro 496 Sandyar 490 Leora 482 Jennasoi 481 Itrill 455 Bathilda 439 Wandergast 433 Tristankh 433 Jothebard 431 Erowynn 429 Olloch Edited October 20, 2020 by Platyna Share this post Link to post Share on other sites