Error 35 Compensation

[Gumbo 1,563]

11 minutes ago, Ekcin said:

Those are only some of the issues plagueing the whole community, not only those among the windows users (I experienced that not all of them had the error 35 problem). Even as far as that problem was particularly bad, it is hard to appraise who has been hit worst, and should be allowed to compensation above the 10hrs.

 

Well that is why this situation needs looking into further. It's apparent that problems did exist, but we lost out on 4 days of paid for playtime, 4 days of deed upkeep, and a great 30% skill/attribute bonus for 96 hours. To offer up 10 hrs sleep bonus to the ERROR 35 people, is a joke. I (and others) was locked out of the game for 96 hours !!

 

The 10 hours sleeps is great for the people who were here suffereing, but still able to access the servers. They actually already got a huge headstart on other player in regard to skilling and deeding. So this bonus 10 hrs on top of the 96 hours of 30% bonus is huge. But ya see, us ERROR 35 folks didn't get any of that 96 hours of goodness. We've been left behind, and not staff are pressing their knee against our windpipes. Saying take this or nothing. Well this news is spreading. It's not a good look for Wurm, I hope they realize that.

[Radni 1,089]

Code Club AB will continue to maintain and run the Wurm Online game service until such a time as it is deemed to be “out of publication.” This service maybe subjected to testing and maintenance outages from time to time. Code Club AB is not under any obligation to refund through any mechanism for game time lost through any “downtime” in the Wurm Online Service. Code Club AB may at its own discretion credit player accounts using the “Sleep Bonus” mechanism.

What you experienced was "downtime"

[Caduryn 129]

9 minutes ago, Radni said:

Code Club AB will continue to maintain and run the Wurm Online game service until such a time as it is deemed to be “out of publication.” This service maybe subjected to testing and maintenance outages from time to time. Code Club AB is not under any obligation to refund through any mechanism for game time lost through any “downtime” in the Wurm Online Service. Code Club AB may at its own discretion credit player accounts using the “Sleep Bonus” mechanism.

What you experienced was "downtime"

 

Its only "downtime" when no one can login

Edited October 1, 2020 by Caduryn

[RainRain 591]

you're not getting any compensation beyond the 10 hours of sleep bonus and you're wrong if you seriously think you're entitled to anything more

not only did the severity of people experiencing error 35 differ between everyone, but they cant possibly even track who was affected by it

[Chakron 1,025]

Are Gumbo's posts after this has already been addressed consistent toxic behavior at this point? They're getting very annoying to read.

[Retrograde 12,013]

When we encountered issues at launch we stated compensation would be delayed to ensure we did not have further issues which would require separate compensation. 

 

This compensation includes things that affect a smaller part of the player base such as harmony lag while the other servers were fine various crashes that other servers did not encounter, and the players unable to play due to the error 35 message. 

 

I understand that you feel your issue is more impacted than the other issues encountered, but we will not be dealing with individual issues with individual compensation, especially given that many people had various different issues, from connection, stability and bugs. 

 

 

[TheTrickster 2,284]

1 hour ago, Chakron said:

They're getting very annoying to read.

 

Well, that you can fix from your end.  😉

[Pandalet 1,848]

As this has been formally addressed by Retro, I'm locking this thread.