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[Fixed] 30 days premium option at token only giving 27 days.

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I just used the 10 silver premium option to purchase 30 days premium at the token but it only gave me 27 days.

 

I believe this is happening to players who used the free 3 day /redeemcode and the system is taking the date before that as the last point of reference.

 

Before purchase:

[03:52:38] You have premium time until 19 Jan 2019 22:29:41 GMT

After purchase:

[03:53:12] Your request for playing time is being processed. It may take up to half an hour until the system is fully updated.

[03:53:13] You now have premier playing time until 15 Feb 2019 22:29:41 GMT.

 

Please can we sort this out some how? :)

 

It may also be affecting the 5 silver 15 day option too, but I don't have data for that.

 

Thanks

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I think a month (prem) is really 28 days.

Very strange indeed.

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Another of my characters has just bought premium and has only received 27 days instead of the promised 30 days.

 

It is premium across February - so easy to see the numbers:

 

[13:35:23] You have been premium consecutively for 58 months since Dec 2013.

[13:35:23] You have premium time until 2 Feb 2019 02:56:14 GMT

[13:35:41] Your request for playing time is being processed. It may take up to half an hour until the system is fully updated.

[13:35:42] You now have premier playing time until 1 Mar 2019 02:56:14 GMT.

 

Please could something be done to address this?

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What is the name and server of your other character and did that one also use the 3 day redeem code?

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It has happened again with the most recent 3 day code.

 

I bought premium at the token just now, and received 27 days instead of 30.

 

[01:04:08] You have been premium consecutively for 59 months since Dec 2013.

[01:04:08] You have premium time until 3 Apr 2019 02:56:14 GMT

[01:05:07] Your request for playing time is being processed. It may take up to half an hour until the system is fully updated.

[01:05:07] You now have premier playing time until 30 Apr 2019 02:56:14 GMT.

 

Easy to see as April has 30 days, and I am not getting the full 30 days. 

 

Thanks for looking into this.

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