[Resolved] cant login anymore after portal use

[oOspeedstylerOo 159]

i step through an epic portal, game bugged out, restarted it and now the only thing it tells me "connection denied you need to register bla bla" doubelcheckt username and password everything is fine (can even login into the shop on the website) but since i stept through the portal i cant log into the game anymore.

[Brash_Endeavors 4,735]

Usually the best solution is to log into an alt (or make one) and file a /support ticket through the alt, as that will usually get instant attention from GMs (who don;t monitor the forums)

 

You can also try PMing Enki, but that is risky in case he is taking vacation days off.

 

I had an issue once with a character messed up similar from a server crossing and only a GM can solve it. Basically the game thinks your character is gone/deleted or something (but GMs can safely restore it, it's not a 'hard delete').  Do NOT make an alt with the same name even if it allows it, or it might really risk your main character account. 

 

 

Edited May 13, 2018 by Brash_Endeavors

[oOspeedstylerOo 159]

solved via ingame ticket, can be closed