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kenshi2

Ignored pm mails - Enki

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Why every time when i have problem with this GM ( enki ) i waiting 3+ days for answer ?? everytime easy conversation take weeks :/ . He total ignore players and dont take responsybility for this . Someone have same problem with this ?

 

I spend money for this game and pay for customer services . in WURM this is no exist :/

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All GM team members volunteer their time with this game. There are no paid support specialists who regularly engage in support tickets with players on the forums or ingame just volunteers.

 

Slow responses are sometimes the result, it is unfortunate but someone will always try to connect with you.

Edited by FranktheTank

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Well Enki is paid as far as I know. But bear in mind that this game is big and the amount of staff which is running this game is small.

Edited by Sklo:D

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GMs are better contacted through the in game support system. If your issue is with another staff member instead of in game issues, your best bet is to contact him directly. Do understand however, people have lives and sometimes he may be "away from his job" for days. Your best bet is to also route your concern through the aproppiate section lead.

 

For in game issues, the support system is your best friend.

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Wow, it took 3+ days for your PM to reach me then.  Which was ironically about ~10 minutes before this post.

That or you are living life way way too unhealthily fast and by the time you read this you will be several years older.

 

It takes time to review cases like yours, and we will, but lay off the super caffeinated coffee before you burn yourself up!

You will probably be in a nursing home before I can respond at this rate!

 

/Enki (Head Game Master)

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