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Neville

[RESOLVED] Permanent "Refreshing" < 10 Actions

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The past two days I've been getting stuck with "Refreshing..." constantly. Today, it's worse as I do less than 10 actions and it gets stuck at "Refreshing..." and I'm unable to do anything unless I reboot the client only to go through this again. It's gotten to the point now where the game is unplayable for me at least today. I did a traceroute below and nothing really jumps out as a network issue (first few hops blanked out for privacy reasons). I rebooted my router, deleted the Java cache, reinstalled Java, verified the integrity of all the Wurm Online files, tried the unstable client. Nothing seems to solve the issue. Anyone else experiencing this and/or have ideas?

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1     2 ms     4 ms     1 ms  xxx.xxx.x.x
  2    16 ms    11 ms    12 ms  xx.xxx.xx.x
  3    17 ms    15 ms    15 ms  xx.xx.xxx.x
  4    25 ms    15 ms    17 ms  so-5-1-3.gw02.ym.phub.net.cable.rogers.com [66.185.81.178]
  5    19 ms    15 ms    14 ms  209.148.229.214
  6    29 ms    29 ms    32 ms  ce-0-18-0-0.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.185]
  7    31 ms    28 ms    29 ms  ae-2.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.97]
  8   112 ms   111 ms     *     ae-9.r24.frnkge08.de.bb.gin.ntt.net [129.250.2.5]
  9   113 ms   111 ms   112 ms  ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207]
 10   112 ms   111 ms   111 ms  213.198.82.130
 11   118 ms   115 ms     *     core24.hetzner.de [213.239.229.78]
 12   114 ms   115 ms     *     ex9k2.rz20.hetzner.de [213.239.229.14]
 13   166 ms   117 ms   122 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

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Seems to be server end as many has it atm.

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I signed up for free VPN here in Canada that gives me 1GB of free transfer per month. Using this service, I can select different regions in the world to go through and the routes change based on that. This allows me to bypass the "Refreshing..." issue because the connection is being routed differently. It does add latency but I can live with it because I'm only using it with Wurm Online since I have no issues with other games. At least now I'm not being permastuck with "Refreshing..." constantly. I posted some results using different regions below.

 

Canada

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1    47 ms    52 ms    57 ms  xx.x.x.x
  2    50 ms    47 ms   294 ms  1.bd.35a9.ip4.static.sl-reverse.com [169.53.189.1]
  3    49 ms    46 ms    48 ms  c2.69.559e.ip4.static.sl-reverse.com [158.85.105.194]
  4   240 ms    48 ms    46 ms  ae11.dar01.tor01.networklayer.com [158.85.118.130]
  5    51 ms    48 ms    46 ms  ae25.bbr02.cl01.tor02.networklayer.com [50.97.19.56]
  6    58 ms    51 ms    59 ms  ae0.bbr01.cl01.mon02.networklayer.com [50.97.19.126]
  7    58 ms    56 ms    51 ms  ae7.bbr02.cl01.mon02.networklayer.com [50.97.19.131]
  8    73 ms    64 ms    65 ms  ae3.bbr01.tl01.nyc01.networklayer.com [50.97.19.129]
  9   129 ms   129 ms   129 ms  ae2.bbr02.tg01.lon01.networklayer.com [50.97.19.205]
 10   130 ms   129 ms   129 ms  ae7.bbr01.tg01.lon01.networklayer.com [50.97.18.206]
 11   143 ms   143 ms   142 ms  ae0.bbr01.xn01.fra01.networklayer.com [50.97.18.209]
 12     *        *        *     Request timed out.
 13   175 ms   156 ms   154 ms  core23.hetzner.de [213.239.229.74]
 14   153 ms   147 ms   151 ms  ex9k2.rz20.hetzner.de [213.239.229.10]
 15   149 ms   152 ms   150 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

 

Ping statistics for 148.251.21.209:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 159ms, Maximum = 324ms, Average = 172ms

 

Germany

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1   145 ms   161 ms   143 ms  xx.x.x.x
  2   214 ms   143 ms   759 ms  91-143-90-254.gw.dsw-c6kd.as35366.net [91.143.90.254]
  3   142 ms   140 ms   142 ms  po168.bbsw-h3-j1cr.as35366.net [185.2.8.161]
  4   160 ms   150 ms   150 ms  po200.bbsw-h4a-fra.as35366.net [185.2.8.22]
  5   150 ms   147 ms   145 ms  212.119.15.105
  6   723 ms   144 ms   146 ms  ae-4.r24.frnkge08.de.bb.gin.ntt.net [129.250.4.53]
  7   148 ms   146 ms   150 ms  ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207]
  8   170 ms   150 ms   155 ms  213.198.82.130
  9   150 ms   149 ms   154 ms  core24.hetzner.de [213.239.229.78]
 10   154 ms   152 ms   152 ms  ex9k2.rz20.hetzner.de [213.239.229.14]
 11   163 ms   164 ms   146 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

 

Ping statistics for 148.251.21.209:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 126ms, Maximum = 217ms, Average = 140ms

 

Netherlands

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1   127 ms   127 ms   127 ms  xx.x.x.x
  2   130 ms   127 ms   129 ms  31.4d.0a05.ip4.static.sl-reverse.com [5.10.77.49]
  3   147 ms   161 ms   129 ms  11.0b.9905.ip4.static.sl-reverse.com [5.153.11.17]
  4   138 ms   128 ms   128 ms  ae11.dar01.sr01.ams01.networklayer.com [159.253.158.130]
  5   139 ms   146 ms   140 ms  ae8.bbr01.eq01.ams02.networklayer.com [50.97.18.236]
  6   138 ms   135 ms   135 ms  ae0.bbr02.xn01.fra01.networklayer.com [50.97.18.217]
  7   422 ms   134 ms   136 ms  ae7.bbr01.xn01.fra01.networklayer.com [50.97.18.218]
  8     *        *        *     Request timed out.
  9   142 ms   139 ms   139 ms  core23.hetzner.de [213.239.229.74]
 10   141 ms   139 ms   142 ms  ex9k2.rz20.hetzner.de [213.239.229.10]
 11   141 ms   140 ms   141 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

 

Ping statistics for 148.251.21.209:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 138ms, Maximum = 190ms, Average = 144ms

 

United Kingdom

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1   140 ms   138 ms   138 ms  xx.x.x.x
  2   140 ms   701 ms   143 ms  h176-227-201-97.host.redstation.co.uk [176.227.201.97]
  3   145 ms   137 ms   137 ms  94.zone.4.c.dc9.redstation.co.uk [185.20.96.153]

  4   159 ms   203 ms   185 ms  201.dc10.redstation.co.uk [185.20.96.77]
  5     *      145 ms   140 ms  be200.asr01.thn.as20860.net [62.128.207.218]
  6   759 ms   146 ms   139 ms  ae1-0.lon10.core-backbone.com [195.66.224.238]
  7   151 ms   148 ms   150 ms  ae2-2077.fra20.core-backbone.com [5.56.18.1]
  8   157 ms   159 ms   157 ms  core-backbone-100g-fra.hetzner.de [80.255.15.122]
  9   153 ms   149 ms   150 ms  core4.hetzner.de [213.239.245.2]
 10   157 ms   156 ms   156 ms  core23.hetzner.de [213.239.229.74]
 11   161 ms   162 ms   162 ms  ex9k2.rz20.hetzner.de [213.239.229.10]
 12   156 ms   157 ms   161 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

 

Ping statistics for 148.251.21.209:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 156ms, Maximum = 456ms, Average = 178ms

 

United States

 

Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops:

  1    71 ms    70 ms    68 ms  xx.x.x.x
  2     *        *        *     Request timed out.
  3    72 ms    70 ms    70 ms  173.44.32.253.static.quadranet.com [173.44.32.253]
  4   165 ms    71 ms    73 ms  mai-b1-link.telia.net [62.115.45.181]
  5    97 ms    98 ms    95 ms  ash-bb4-link.telia.net [62.115.141.127]
  6   226 ms   193 ms   198 ms  ffm-bb3-link.telia.net [80.91.246.65]
  7   191 ms   193 ms   202 ms  ffm-b4-link.telia.net [62.115.125.225]
  8   193 ms   192 ms   194 ms  ae6-1299.fra20.core-backbone.com [213.248.81.211]
  9   188 ms     *      191 ms  core-backbone-100g-fra.hetzner.de [80.255.15.122]
 10   185 ms   193 ms   199 ms  core4.hetzner.de [213.239.245.2]
 11   196 ms   209 ms   193 ms  core24.hetzner.de [213.239.203.150]
 12   193 ms   196 ms   191 ms  ex9k2.rz20.hetzner.de [213.239.229.14]
 13   193 ms   190 ms   330 ms  xanadu.game.wurmonline.com [148.251.21.209]

Trace complete.

 

Ping statistics for 148.251.21.209:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 189ms, Maximum = 637ms, Average = 237ms

Edited by Neville
Added round trip times.

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On 06/02/2017 at 3:18 PM, Sklo:D said:

Use pingplotter when you run into this problem again, the first traceroute and all the others don't look too bad.

 

https://wiki.hetzner.de/index.php/Pingplotter/en

 

I have the same issue today so I have to play Wurm Online over VPN. Otherwise, I get perm "Refreshing". I'm looking through the forums now to see if other people have had this issue. The first traceroute in the first post was without VPN, all the others are with VPN turned on. Thanks for the link.

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2 hours ago, Neville said:

 

I have the same issue today so I have to play Wurm Online over VPN. Otherwise, I get perm "Refreshing". I'm looking through the forums now to see if other people have had this issue. The first traceroute in the first post was without VPN, all the others are with VPN turned on. Thanks for the link.

 

None of the traceroutes really shows bigger troubles. There could be some heavier packet loss but this needs to be analysed via pingplotter.

Edited by Sklo:D

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I found out the issue was with the new modem we got from our ISP. Problem solved.

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On 2/25/2017 at 1:55 PM, Neville said:

I found out the issue was with the new modem we got from our ISP. Problem solved.

 

Thank you for posting your resolution!

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