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Omar

Are we no longer reimbursed for deaths caused by the way server handles lag?

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Yeah i was told that its my own fault and no reimburstment a few months ago.. so tough luck

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Yeah i was told that its my own fault and no reimburstment a few months ago.. so tough luck

 

And it doesn't make you the slightest bit angry that other people get reimbursements for the same thing simply because they worded the ticket differently?

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Really hope the game-masters aren't picking and choosing who to reimburse. I figured it would be easiest to come to the conclusion in situations like this where OP would be reimbursed. Even if it's not server lag, it's still a game-wide bug that severely damages the player and for no reason at all.

It doesn't seem as though these situations happen very often. I don't see why the GMs wouldn't reimburse for this. It's simple quality of life.


.. My priest penalty of not being able to dig is starting to look pretty good right now!

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no reimbursments for obvious and well known bugs that made us lose res stones (Directly translated into RL cash)?


 


What


 


The


 


######


 


 


Whats next? gonna shut down some servers too?


Edited by Zekezor

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OP gets banned for violating a non-pvp rule

OP used alts to steal stuff from deeds soon after permission change

OP dies from a bug and is mad he doesn't get reimbursed

OP is a hypocrite and not really smart

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And it doesn't make you the slightest bit angry that other people get reimbursements for the same thing simply because they worded the ticket differently?

It does, and it made my mad for losing the skill + resstone, but hei.. what can i do? Sell out because of this? No ty

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what are we surppose to do to make sure this does not happen to us ? what is the 2 bugs that will kills us digging and mining ?


Edited by Tikki

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 Really Enki, the we're a small team crap is so overused, did we or did we not just have the summer of bug slaying, still too busy patting each other on the back to realize you may have missed one?


 


 So I can only guess in the future the best hope is to get a CM to bother to kick up any /support since the game is small, the staff is small and we all should just get used to it.


 


PS. if the forums run off the same servers as the game, then I call bs, they lag at my house, my phone out and about, my laptop on wifi 3000 miles away from my house ...


Edited by Kadore

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OP gets banned for violating a non-pvp rule

OP used alts to steal stuff from deeds soon after permission change

OP dies from a bug and is mad he doesn't get reimbursed

OP is a hypocrite and not really smart

Edited by Omar

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wow wow, I and a lot of other people I know got killed wen trowed from the cart on huge lag spikes, and we never got reimbursed for the skill lost even wen I remember linking screenshots with the "Auch that hurt!" bug and the loss of skills and characteristics, and now you say there was people that got reimbursed not only once but several times for similar situations?

 

I feel like a 2nd class costumer now :(

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Except that if someone is stood on a tile with a few friends digging, they lag and drop 20 dirt's worth of height and die, that clearly IS a server issue.  


 


Or if the server allows lag to place you into a cave tile and suffocate, it's clearly a server issue.  The problem is not the lag, but that the server is incorrectly calculating your position or allowing 'illegal' movement which causes you to die.


 


Honestly, the GM/Dev team has the right of it by not reimbursing - they've just missed the step of fixing it so that it doesn't happen in the first place.


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Or if the server allows lag to place you into a cave tile and suffocate, it's clearly a server issue.  The problem is not the lag, but that the server is incorrectly calculating your position or allowing 'illegal' movement which causes you to die.

^ this what happened to me

for the record, i did not get reimbursed:

 

Logging started 2015-06-19

[20:41:42] <Idunn> Hello, GM responding to your support call 32440.

[20:41:51] <Roysta> o/

[20:41:57] <Idunn> Hi Roysta

[20:43:21] <Idunn> I'm afraid this situation does not qualify for any reimbursement - we cant reimubrse for client/server lag or connectivity issues

[20:43:27] <Idunn> http://forum.wurmonline.com/index.php?/topic/122590-digging-bugbugs-that-instakill-you-whos-fault-is-it/page-2#entry1260181

[20:44:27] <Idunn> In the past we may have reimbursed if our server graphs showed some disturbance, but this is no longer the case (and when I checked did not show at the time of your ticket either)

[20:45:45] <Roysta> There have been many situations like this in the past, its the same concept as the digging death bug, the slope drops below you and the client gets confused until it reconnects and throws y

[20:45:58] <Roysta> you and the client gets confused until it reconnects and throws you on the ground.

[20:46:04] <Idunn> We do not reimburse for that either

[20:46:11] <Idunn> http://forum.wurmonline.com/index.php?/topic/124206-change-is-coming/

[20:46:18] <Idunn> http://forum.wurmonline.com/index.php?/topic/124206-change-is-coming/?p=1276783

[20:46:48] <Roysta> The client should recognise if someone disconnects, its a fault with the game engine mechanics

[20:48:12] <Idunn> I'm sorry, this is not something we can reimburse for. Please do thoroughly read Rolf's post as well as the others

[20:49:33] <Roysta> it s something you should reimburse, it s a fault within the game...

[20:50:44] <Roysta> i cannot continue 'working' on what i am if this is the case, then i cannot continue play reasonably...

[20:52:16] <Roysta> please consider the amaount of time i have been premium for continous time, enjoying the game so far, and the number of occasions this has happened to me (it s the first time)

[20:52:53] <Idunn> I am truely sorry for you losses, but my hands are tied

[20:53:16] <Idunn> I doubt youd have luck but you could try posting on the forums/that thread that rolf responded on

[20:53:34] <Roysta> plz forward my support ticket to someone whose hands aren't tied :)

[20:53:56] <Roysta> i will be patient

[20:54:11] <Idunn> Rolf himself has issued the word on this - as on the first post I sent to you

[20:54:35] <Roysta> :(

[20:55:03] <Roysta> this is clearly stopping me from my activity

[20:56:05] <Idunn> Hello, GM responding to your support call 32440.

[20:57:31] <Idunn> I'm very sorry. I will be closing out the ticket now.

[20:57:53] <Roysta> but i spent REAL cash for the res stone, the skills i won't miind that* much...

[20:59:39] <Roysta> please inform Enki of this support call, and please let him have a look at this, as said, i will be patient to wait for him to have time

[21:02:17] <Idunn> I will inform him, if he has anything other to say he will contact you - as I said Rolf himself has issued the ruling on these situations

[21:04:07] <Roysta> ok, thanks Idunn, also send my greetings to Enki please :)

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You're not supposed to spend more money on the game than you accept to lose for any reason. 





 


I do believe that's around the time I said %$#%it and stopped spending any real $ on Wurm.  


 


Thing is, CodeClub, once someone starts operating under that premise, the difference between "lose" and "spend" eventually hits them, then it's a short step to reducing one's Wurm expenses, and an even shorter step between "lost" and "spent" cash.


 


In the end I decided I was willing to "spend" a lot but "LOSE"?  To hell with that.  Rather give it away to some homeless person or such.


 


By the way... other than casino owners.... 


 




You're not supposed to spend more money on the game than you accept to lose for any reason. 





 


^ No self-respecting business owner should be saying that to customers.


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I do believe that's around the time I said %$#%it and stopped spending any real $ on Wurm.  

 

Thing is, CodeClub, once someone starts operating under that premise, the difference between "lose" and "spend" eventually hits them, then it's a short step to reducing one's Wurm expenses, and an even shorter step between "lost" and "spent" cash.

 

In the end I decided I was willing to "spend" a lot but "LOSE"?  To hell with that.  Rather give it away to some homeless person or such.

 

By the way... other than casino owners.... 

 

 

 

^ No self-respecting business owner should be saying that to customers.

 

 

My thoughts exactly; that one line from Rolf was very damning.  I don't believe that it was intended this way, but in effect it is the same as saying, "if you give us your money, you have no right to expect anything in return; your money is already gone."  That is not an acceptable business model for any paid service, and likely violates several consumer rights laws in many countries.  

 

If it is in fact the business model which CodeClub AB is using, then I hope they are compliant with all local and international laws for online gambling in every market where they do business.

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So fun, Enki taking his sweet time to make a "sick burn, brah" to a complaining player, but not enough time to help players.


 


I know I will take all the flak for this,  but this is beyond amateur handling of a situation, ignorance alone doesnt cut it, you have to actively want to make the poorest desicions possible, to reach where this game`s team is.

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I don't know if its not his fault its not his fault....badgering Rolf over and over again isnt going to make it his fault or the games fault.


 


Many times he has bent over backwards with deed and trader refunds and other refunds and updates or changes for some folks.....


 


And what I see here is a crap down someones neck fest because I want to force someone to give me something...


 


 


It's kind of ironic....to listen too.


Edited by Uberknot

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So fun, Enki taking his sweet time to make a "sick burn, brah" to a complaining player, but not enough time to help players.

 

I know I will take all the flak for this,  but this is beyond amateur handling of a situation, ignorance alone doesnt cut it, you have to actively want to make the poorest desicions possible, to reach where this game`s team is.

 

Ah, but the OP had already agreed that Rolf's stance on refunds was good and proper. Enki, in pointing out the OP's approval of Rolf's stance, did nothing more than remind the OP that they had agreed with Rolf's view. It would appear that the only reason the OP agreed with Rolf is because they had never had to ask for a refund or if they had they received satisfaction. Now the shoe is on the other foot, so to say. As long as we are using cliches, the OP wants to have their cake and eat it too. An impossible proposition and one that leaves the OP looking like nothing more than a very large hypocrite. While the vast majority of the human population are hypocrites, myself being no exception, few make it so publicly noticeable. I imagine if Enki had not pulled this past reminder out of the shadows the OP would have been heaped with pity. Now, except for the Rolf and WO bashers, the OP is met with derision from people who actually have a brain.

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Seems to me this is a bug that needs to be fixed big time. Until then, Rolf and Co should reimburse to prevent customer anger.


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Ah, but the OP had already agreed that Rolf's stance on refunds was good and proper. Enki, in pointing out the OP's approval of Rolf's stance, did nothing more than remind the OP that they had agreed with Rolf's view. It would appear that the only reason the OP agreed with Rolf is because they had never had to ask for a refund or if they had they received satisfaction. Now the shoe is on the other foot, so to say. As long as we are using cliches, the OP wants to have their cake and eat it too. An impossible proposition and one that leaves the OP looking like nothing more than a very large hypocrite. While the vast majority of the human population are hypocrites, myself being no exception, few make it so publicly noticeable. I imagine if Enki had not pulled this past reminder out of the shadows the OP would have been heaped with pity. Now, except for the Rolf and WO bashers, the OP is met with derision from people who actually have a brain.

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One of my friends lets call him friend A had a similar issue, he reported it and GM C said "NO refund."


Then another friend, lets call him friend B, said to friend A "Hey I had the same issue and i did get a refund"


So friend A went back to GM C and said "i heard from someone else that he got a refund for the same issue as I had"


Then GM C said "ok i'll give you a refund"


 


Staff ruling often doesn't depend on facts but on what mood the responding GM is in, on who you are and how vocal you are (are you known and are you going to cause drama in the forums)


Its very unprofessional, but sadly its the way it is and I don't see it changing any time soon.


Edited by McDaniel
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16e per char for 2 month? its most expensive game i ever played.


Edited by ftoz
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16e per char for 2 month? its most expensive game i ever played.

Works out to 8 Euro a month.

World of Warcraft - 14 euro per month.

EVE - 14 euro per month.

 

The list could go on, but I'm tired and can't think of any more off the top of my head.

Edited by Firestarter

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