Posted September 11, 2014 Lol - I remember when they forgot to bring Release back up. Not until the first thread was made, did they realise, so yes, I will always want some type of update. Just saying " We are aware of the issues, and are working on getting them back up" is all I want. 1 Share this post Link to post Share on other sites
Posted September 11, 2014 Isn't this sort of thing the reason stuff like this should be tested somewhere before being pushed to live? Perhaps it's time to make a copy of one of the other servers and run it in the office, for test purposes? I mean, I get how minor spelling errors or obscure corner cases slip through, but "the servers are going down as soon as they get restarted" sounds like something that should have been caught and fixed waaaaay before the update hit the live servers. Or do I not understand this software development lark? 1 Share this post Link to post Share on other sites
Posted September 11, 2014 An official one, from a staff member saying "hi, dead hamster, replacing it". That'd be fine. That's literally all it'd take. Too much to ask for? You seem quite defensive about this, is there something we should know? I told you everything I know. I'm sitting here like you waiting for the servers to come back up. Share this post Link to post Share on other sites
Posted September 11, 2014 I don't know what is going on right now but we all should stop witch-hunting and stuff. I don't know how soon the servers will be back just that we all should calm a little down Share this post Link to post Share on other sites
Posted September 11, 2014 I don't know what is going on right now but we all should stop witch-hunting and stuff. I don't know how soon the servers will be back just that we all should calm a little down Yes, let's just sit back and accept the fact that we are paying for a Released game but getting one in Beta where updates aren't properly tested. 3 Share this post Link to post Share on other sites
Posted September 11, 2014 I told you everything I know. I'm sitting here like you waiting for the servers to come back up. So what was the problem? You'd probably like reassurance that they're not out getting drunk too, right? 1 Share this post Link to post Share on other sites
Posted September 11, 2014 (edited) Isn't this sort of thing the reason stuff like this should be tested somewhere before being pushed to live? Pssst it has been tested ... on the test server, that's what that server is for. The fact that it still doesn't work after all that testing is just ... uhm ... yeah Edited September 11, 2014 by Nikab 1 Share this post Link to post Share on other sites
Posted September 11, 2014 true . we should stay a little calm.but we all work hard for our money and then spend it on this game, at least they should be able to make the game work right.and if not then compensation is in order.. if i don't do my job right i'm spoken to by my boss then written up. and if it continues,and my work performence doesn't improve then, i'm fired.. maybe wurmonline should follow the same guidelines.. Share this post Link to post Share on other sites
Posted September 11, 2014 Isn't this sort of thing the reason stuff like this should be tested somewhere before being pushed to live? Perhaps it's time to make a copy of one of the other servers and run it in the office, for test purposes? I mean, I get how minor spelling errors or obscure corner cases slip through, but "the servers are going down as soon as they get restarted" sounds like something that should have been caught and fixed waaaaay before the update hit the live servers. Or do I not understand this software development lark? VmWare Vmotion for the win. 1 Share this post Link to post Share on other sites
Posted September 11, 2014 GM's aren't always privied to techinical / server issues. Especially in real time. Have you ever had someone hover over you while you're frustrated trying to fix a problem? It's annoying... 1 Share this post Link to post Share on other sites
Posted September 11, 2014 (edited) Ok guys so adding new stuff made new problems that they didn't see comming.....we all know that this happens so just wait untill they fix it. There doing the best they can at this point.....best thing to do with time is to plan what sort of thing your going to do with the new stuff and try and win the competition Edited September 11, 2014 by Garit 1 Share this post Link to post Share on other sites
Posted September 11, 2014 True, it's probably a technical glitch that only 1 or 2 folks are in the know about, that being said, a 5 minute patch and the servers go down for 2 hours. Wut? Share this post Link to post Share on other sites
Posted September 11, 2014 Here I'll take care of it.. Folks, as a result of our update this morning we are experiencing technical difficulties bringing the servers back online in a reliable manner. At this time we are investigating the problem and will provide further details as they become available. We will bring the servers up as soon as possible and as always, thank you for your patience! Yep... that was hard. Sometimes it's not knowing what to say, but how to say it and manage expectations. Customer service 101. 5 Share this post Link to post Share on other sites
Posted September 11, 2014 Here I'll take care of it.. Folks, as a result of our update this morning we are experiencing technical difficulties bringing the servers back online in a reliable manner. At this time we are investigating the problem and will provide further details as they become available. We will bring the servers up as soon as possible and as always, thank you for your patience! Yep... that was hard. Sometimes it's not knowing what to say, but how to say it and manage expectations. Customer service 101. 2 Share this post Link to post Share on other sites
Posted September 11, 2014 2h and half and still not even word from dev team... im realy frustrated Share this post Link to post Share on other sites
Posted September 11, 2014 It would just of been nice to play today, Wasted 2 hours waiting, and waiting. Guess ill just go to work for 8 hours and hope that when i get on the servers will be back up. HOPEFULLY Share this post Link to post Share on other sites
Posted September 11, 2014 Well at the time of my typing this a certain other game about to be released on Steam with in the next couple days , forums are being hit by a Wurm only Thread , and recruitment. I don't know how our game will be affected by this but I do know the longer this last the longer people spend time surfing and looking at other sites. Share this post Link to post Share on other sites
Posted September 11, 2014 The dev team is busy trying to fix it as soon as possible. There is no ETA, but you will be advised when the server are up. Better stay on IRC in the while, so you can have a better advise when it come back online 1 Share this post Link to post Share on other sites
Posted September 11, 2014 So the devs are active on IRC currently? Share this post Link to post Share on other sites
Posted September 11, 2014 Im sure they are doing what they can to solve the problem so just be patient all.... Share this post Link to post Share on other sites
Posted September 11, 2014 Where is this IRC that I may follow it? And thanks for letting us know, even just a little reassurance is better than being in the dark. Share this post Link to post Share on other sites
Posted September 11, 2014 Where is this IRC that I may follow it? And thanks for letting us know, even just a little reassurance is better than being in the dark. Share this post Link to post Share on other sites
Posted September 11, 2014 Let's all remember they are a small staff, and we have no idea how big the problem is. The reason we haven't heard from them is that they are likely quite busy trying to fix the problem(s). Try having some patience, you know it will be back sometime. Let's let them do their job instead of stopping to notify us. 2 Share this post Link to post Share on other sites
