Sign in to follow this  
Drpox

Unable to recieve registration email with gmail accounts

Recommended Posts

Hello,


 


I have placed support tickets on this.  I have tried to register two characters on Sunday at 8:10 ish am EST.  I did check the settings on each gmail account.  I looked in the spam folder and then checked every single folder in the email account.  I have not recieved a response from the request. 


 


Usually I have recieved the email in the first hour but here it is 24 hours later and still no email.  Both the gmail accounts used do not have five toons on them.  Both have one.  Im posting here since the ingame support ticket hasnt been worked other than forwarded to a gm.


Share this post


Link to post
Share on other sites

Friend just got locked out of their account after trying to reset the password due to this issue, should probably announce it in event window.


Share this post


Link to post
Share on other sites

i really hope they get this fixed today it will be a shame to have this during the ad campaign this should be top priority.  


Share this post


Link to post
Share on other sites

Contact us on IRC if you need a PW reset

Share this post


Link to post
Share on other sites

Can someone please put a Warning on the registration page so that people know ahead of time.  With the new server opening, it may slow the new players who would like to sign up. 


Share this post


Link to post
Share on other sites

Contact us on IRC if you need a PW reset

Yeah, when the account isnt validated yet. 

Share this post


Link to post
Share on other sites

Yeah, when the account isnt validated yet. 

 

Those we cannot help with.  You'll need an alternate mail address until we can get this sorted (and we are working on it)

Share this post


Link to post
Share on other sites

Looking for help with this. Boat and two character stranded until I can get back into my account. 


Share this post


Link to post
Share on other sites

I guess so is excite mail, went to register it went through no email to my account


Share this post


Link to post
Share on other sites

edit:


You can find all mails in the gmail spam filter.


Look for your registration mails under "More->Spam". Mark them as not spam and you can use your gmail to make alts.

Edited by griper

Share this post


Link to post
Share on other sites

Hmmm, I'm not seeing email to other addresses at the moment either.   


Share this post


Link to post
Share on other sites

yea same issue here, registered with gmail it didnt show up in inbox or spam oddly enough checked both. is there any way to get them to delete my saved username that is taken for 2 days now? or do i have to wait to register again to play the game with the name i wanted. 2 days after landrush


Edited by Valraven

Share this post


Link to post
Share on other sites

edit:

You can find all mails in the gmail spam filter.

Look for your registration mails under "More->Spam". Mark them as not spam and you can use your gmail to make alts.

 

No, griper, you cannot find them in the spam folder. They are literally not making it through the mail filters. 

 

All of my accounts are currently locked because they are tied together on one email account. I thought I could change one password independently but apparently all of my accounts were assigned new passwords when I submitted the email address in question through this link: http://shop.wurmonline.com/WurmWeb/index.jsp?c=resetpassword

 

Be warned, DO NOT PUT YOUR GMAIL EMAIL ADDRESSES WHICH ARE ASSIGNED TO WURM ACCOUNTS IN THE ABOVE LINKED FORM. YOU WILL BE LOCKED OUT OF ALL ACCOUNTS THAT SHARE THE EMAIL ADDRESS UNTIL YOU GET DIRECT HELP FROM A GM OUT OF GAME BECAUSE THE SYSTEM INSTANTLY ASSIGNS NEW PASSWORDS WHICH ARE NOT BEING DELIVERED TO THE USER.

 

It would be great if the form could check for @gmail.com and block the Continue button from being pressed (or something to that effect). It would alleviate some pressure on the GM team while their focus is on Xanadu launch. 

Edited by Trake

Share this post


Link to post
Share on other sites

This problem just happened to me now.


I was able to retrieve the mail sent by the Wurm server in my Gmail spam folder -- use the Gmail web interface to make sure you don't miss it.


 


Cheers


 


Grobrim


Share this post


Link to post
Share on other sites

Interestingly enough my gmail worked fine when I made an alt just a night ago. Made the toon and the email was received nearly instantaneously. Strange bug :huh:


Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this