Couple of my prem chars were used to get reindeer, and then I barely used them since till today. Recently logged them in to find the reindeer gone on both.
Afaik no one else atm has access to them, and once I got the gifts I never transferred the reindeer from the respective main inventories. Checked all containers.
Relog after /lotime has been tried, and unfortunately its past the Christmas season to check and see if the gift-giving was reset in some weird way or some such.
Gifts on other chars are fine, especially Klaa's.
EDIT: A /support has been logged, and awaiting response.