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Showing results for tags 'password reset'.
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A friend of mine had forgotten their password, we had planned to purchase them Premium time for the game and the reset password worked fine for logging into the website. However, attempting to use this password on the client returned a "Incorrect Password". So, we found where to change the password on the website and tried again with the new password. Still no luck, "Incorrect Password". We have reset and changed the password many times with multiple attempts to login between each change. We don't understand why the password(s) are working on website but not for the client. Has anyone else had this issue or know how to resolve it? I've also purchased premium time about 2 hours ago now, and while the information shows I have it on the Shop page and recieved my ingame Silver for first time Premium, the game still tells me I haven't paid for the time.
I don't see a good place for web-site issues, so please move if this is the wrong forum. I was handling a /support issue for a user who had forgotten their account password for the shop, and directed them to the Password reset link on the registration page. They were unable to proceed, as there was no challenge question for the account. I tried this with my account, and I also saw no question - however, I had changed the e-mail address associated with the account with the /changeemail command in-game. My original e-mail still had the original question. Should the challenge question not be transferred to the new account e-mail address ? Update: User found they were using the wrong e-mail address for their reset.