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I am usually a daily premium player, last week the big update was about to happen so I got off my horse and secured him in a friend's pen, after the update several people including myself were unable to access the game and we were told there were about 4 servers down that needed taken care of to fix the problem and to simply wait the time out, so we did; apparently that was done successfully and most if not all people that were having the incomplete downloads could now enter the game by the end of that day Sat. 21st Sept. 2013, except for me. *my inability to access the game seemed to me to start before that time, maybe Thursday or Friday, and I assumed they had just been waiting it out as I was doing, before making a report, but maybe theirs started on Saturday the 1st day of their reporting the problem. I play on Deliverance use Windows 7 Home Premium Service Pack 1 have no error messages to report simply keep finding the download not fully getting finished I have turned the computer off twice... My computer manufacturer is Sony Electronics Inc. VAIO computer Model Processor: Intel® Core i7 CPU Q720 @ 1.60GHz 1.60 GHz Installed Memory (RAM): 4.00GB System Type: 64-bit Operating System NVIDIA GPU-based Graphics Card To date... I am still getting incomplete downloads so that the Play button never lights up. It downloads to different places... sometimes 80% sometimes 97% etc. Tell me what else I need to offer to help solve this problem and how to find it thanks. Yours, Gemfinder