Product Manager
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Everything posted by Keenan

  1. I'll bring this to the team. It's a really good idea. It's something that I think we can do fairly quickly, but let me discuss it as I'm not the best with the visuals.
  2. Oh, I'm also not against a disable option. I'm honestly just trying to think about what else we could show that still conveyed the season but wasn't so harsh on the eyes. I'm also curious on what about it makes everyone really dislike it so much, besides just the brightness.
  3. Instead of remove, could we see some suggestions on how we could make it look better? I know there may have been some before, but I do feel that winter is one of the worst looks we have. I'd love it if people could enjoy it rather than seek to disable it.
  4. Defiance PMKs

    Player kingdoms on Defiance have been a hot issue for many of our PvP players for some time. We released a plan earlier this year, and due to the feedback received, we decided that the project needed to be thought through again. As a result, the project's timeline has changed. We have a number of things currently in development, and resourcing projects is a balance that is not easy to obtain with such a small team. You can look forward to more information regarding PMKs on Defiance in the coming weeks as we finalize our plans and begin working on them. Thank you, and happy Wurming! - Keenan
  5. Hey all, we recently locked a thread and hid comments in our patch notes post for Easter. We did so intentionally as we feel the overall conduct in that thread does not represent Wurm as a whole. As patch notes are more newsworthy, keeping those posts on-topic and reserved for important information regarding the patch is essential. Going forward, the patch notes will be posted in a read-only forum; a new forum section will be provided to discuss recent changes, which any registered user may post. This keeps the patch notes clean and easy to browse and allows splitting different discussions into individual threads to avoid one particular topic in a set of changes overwhelming all the others. Suggestions and Bugs will continue to go in their respective forum sections. We feel this change will make it easier for people to see important information related to patches, while also still giving people a place to comment. We do not want to silence feedback, but as this is a public forum, we, as a community, should be aware of our image. Criticism is welcome, so long as it is civil and constructive. Please use the new forum and tell us what you liked or disliked about a change. This thread is going to be locked, but feel free to post comments about this change in the new forum, once it opens. Edit: The new forum has been created: Thank you, Keenan
  6. Recent Removals

    I think this thread has run its course at this point. In the end, I will strive to do what is best for Wurm and its community. If you feel I have made an error, feel free to reach out.
  7. Recent Removals

    I honestly intended to do just that, however I feel that folks should be able to express their opinions. Should that prove to be more hurtful than helpful then I will lock the thread.
  8. Recent Removals

    I was perhaps a bit vague. I'm trying to not disclose too much information as to protect the players involved in that incident. We simply don't know how involved the former staff member was at the time, and that information is not available to us. That is why we opted for removal from the team rather than a ban. Past jokes of mine aside, I really do not like banning people without sufficient proof of wrongdoing. All we know is they were present.
  9. Recent Removals

    To clarify, the bans were justified. We felt that the removal from the team was punishment enough for this incident as well.
  10. I've made an official post. The only omission is the nature of the incident at hand and the name of our source, which has been left out to protect the people involved. Feel free to DM me if you have other questions or concerns. Spreading half-truths through DMs will not allow the community to move forward.
  11. Recent Removals

    Hi all, I’m aware of the stories circulating about the removals of Shydow, Shrimpiie, and SugarFoxx from the Wurm Team. While they all have nuggets of truth, they also miss the critical reason these individuals were removed from the team. Shrimpiie and Shydow worked together to cover up a situation that involved Shydow’s significant other, SugarFoxx. Information was not only withheld, but these individuals participated in the active investigation while withholding information. In this case, players were punished while a staff member was shielded. That is inexcusable and a violation of our trust in the GM team. As for personal vendettas, that is unlikely and speculative at best. Enki, Pomona, and I were informed about the covering up of evidence some time ago, but we needed proof. That proof came in December after a long period of discussion. The three of us then discussed the way forward with this information. In the end, removal was the only resolution given the broken trust. Trust not only within the GM team or the volunteer team as a whole but trust within the community. To close, I wish them the best in their endeavors, both in and out of Wurm. Any retaliation or further discourse from this incident will be moderated accordingly. I wish to put this behind us and move on. - Keenan
  12. Out of respect for those involved, I am going to continue to be silent on what transpired. I still consider this an open investigation, and I've reached out for more information. I will say that I feel this was an unfortunate lapse in judgement that broke trust. A decision made because of a tricky personal situation. I promise to make a more informative post once the investigation has concluded.
  13. Hello all! I’m here with an update on what’s happening with Wurm Online! First, we will be having a Black Friday sale again this year! Like last year, this sale will run from Wednesday through Sunday and will feature 25% off premium and silver prices, with 30% off one-year premium purchases. Don’t worry; we’ll get this information in the launcher soon. Next, I’m pleased to announce that Exploration: Part II has a release date of December 13th! We will be opening up the Cartography part for playtesting this Friday, with other features becoming available for testing as they pass our internal tests. This date is a goal, but we will change it if needed to address issues that may arise from playtesting. Finally, I have set a goal of having a better road map ready by January 2023. We have many suggestions from when the site was open, plus what has been made on the forum and what we already had in our pipeline. 2023 will be a year of new player retention, quality-of-life improvements, reworks, and bug fixing. We do have the desire to implement more significant features, but this work will be secondary to the goal of improving the current Wurm Online experience. Thank you for your support, and I hope everyone stays safe out there! Happy Wurming! Keenan
  14. Bloodreina

    It’s always unfortunate when we have to remove a player, but these actions are taken to protect both the game and the community. What’s more, these people sometimes return anew, either looking for a second chance or seeking to return to their old ways. Regardless of the reason for their return, we will ban these players on sight unless the GM team has pardoned them. Today we discovered a tangible link between the player Bloodreina and an account permanently banned 8 years ago for disruptive behavior. I want to stress that we did not act upon this person because of any recent comment they made on the forums. I welcome opinions of all kinds, even if I disagree with them. It’s how we learn and grow as individuals and how we can make Wurm Online even better. I’m making this post to ensure that this community remains comfortable sharing their opinions respectfully and civilly. I have heard from many of you over the last year, some disagreeing with me, others with ideas and ways to improve the game. Having this open line of communication is essential, and I do not want a coincidence such as this to impede that in any way. That said, I hope you all continue enjoying the Halloween event. Happy Wurming!
  15. I'm locking this thread. The issues that were reported have been fixed. My apologies for the time it took to fix them, what is important is that they are fixed now and we will maintain higher scrutiny over changes that impact either shop in the future. Thank you.
  16. My wording was intentional. This was brought to my attention when I first stepped up as Product Manager and I failed to take action at that time. That's on me. I do not spend much time regretting mistakes that are made, instead I spend time solving them and doing what I can to prevent the same ones from repeating in the future. I believe that our pricing now makes sense and that the typo in the Steam Shop has also been corrected as of today.
  17. If you have any complaints, you can direct them to This is not the place to discuss legal matters. Further discussion of what is legal or illegal will be moderated. That's for lawyers to discuss. The price isn't wrong. The line that indicates the approximate silver price per euro is inaccurate on that one entry and will be fixed.
  18. I had intended to write a script to send out emails, but could not get it done in time. I considered the coupon route, but we lack the ability to create them via any sort of scripted means. Having gone back a year, there were a number of accounts with varying number of purchases that I wanted to address. Given that the GM team are volunteers, I wanted to be mindful of their time. Adding premium to an account can be done offline, whereas creating coupons and sending them out is a far more time-consuming task. That said, I will consider the use of coupons for premium reimbursement in the future so long as we can implement a means to automate mailing them out. I don't use Steam much at all, so I never noticed this. Personally, I don't feel this is lying nor of the same caliber of the error fixed in the non-Steam shop. The information is misleading, but I will have that corrected. The stated price will not change in this instance, however.
  19. We already review actions made by the GM team. If you have an issue with moderation, please reach out to the lead for that group. You can find those people in the staff list:
  20. Hello all, It was recently brought to our attention once again that the bundle pricing in the shop did not make sense. Specifically, the first two bundles offered were priced higher than the combined total of the items sold. This has been rectified as of today. The bundle prices have been reduced to ensure that they are at a discount, even if a small one, as opposed to buying the items individually. It has been said that this was a deceptive practice, and that does not rest well with me. To that end, I've gone back over the last year of transactions and have given a list of players to the GM team. We will be granting 3 days of premium per bundle purchase of the 1-month-5-silver bundle to make good for the extra cost incurred. You will not need to place a ticket or email us as we've already gathered the data from our transaction history. Thank you, and happy Wurming!
  21. Xanadu down

    Yes. I'd just rather ensure we're stable again before giving it out.
  22. Xanadu down

    Xanadu went down for about an hour and twenty minutes. The cause was memory-related. As part of our upgrade in Java, we went with a newer memory management scheme. This happens to use more memory to provide better performance, but it was consuming too much memory. We scaled back to a previous management scheme and tuned the memory allotment to fix the issue and will continue to monitor the situation. I'll make another post with these details and information on sleep bonus for the downtime in the next few days. I'd like to observe the server running for a full 48 hours before I do.
  23. Hello all, Sadly, I have to disable the Suggestions website. There have been too many issues brought to my attention that I am unable to resolve at this time. The idea is not dead, however. The intention behind this was to help guide us as we work to improve Wurm. A number of you have submitted great suggestions, some of which I know have been around for a while, and the voting has been helpful to give us an idea of what to tackle first. Unfortunately, some folks have been using false information to bypass registration and the website is allowing this. I will post more information in the future. For now, please continue to submit ideas on the forums.
  24. Just a note, I've updated the original post with some expectations about the lifecycle of a suggestion.