Macq

I followed your suggestion but couldn't find my Profile until I finally chose the option "Classic Screen" . I deactivated my Security Key, went back to Wurm Shop, and was able to get the job done. Pretty contorted way to go, PP to deact key, log out, Wurm to pay for item, log out, PP to reactivate key...BUT thanks to all your efforts I was able use the workaround. No one at either Wurm nor Paypal had any idea what I was talking about, what the problem was, nor how to solve it. Apparently Rolf's earlier post on http://forum.wurmonline.com/index.php?/topic/1029-failed-payments/, and the importance of making the payment system work is no longer a priority. What made the whole issue so strange is that I'd been using Pay Pay for over two years on Wurm with no problem. Thanks again for all the time you put in to help..it's much appreciated

Sent problem I was having to the address you found (payment@wurmonline.com) and my email was accepted. That was Monday and as of today (Sun) there's been no response. Also sent to Xsolla who handles payments and also no response. Guess I've run out of ideas.

Yes, that's it. Screen to put code no longer opens when using Wurm Shop although it worked fine for a couple years. Opens ok when just going to PP on the net. I appreciate your interest and help but guess I'll I just figure a work-around, maybe a debit card or something..Thanks again for listening and letting me vent. Macq

I'm almost positive the problem is with the PayPal Verisign key code that I have to enter to use PP. When I normally log into PP from browser I enter userid/pw and then a screen opens for me to enter my Versign code..then PP begins. In the past that's also what happened with the Wurm Shop but now when I attempt to log in to PP for a purchase, I don't get the screen for entering my code...the url says it's at PP but no screen opens and it finally times out the connection. Tried explaining prob to PP but received a generic response that had no bearing on my problem. Was hoping someone at Wurm (Vendor) could contact PP (service provider) and maybe resolve the problem. Would be interesting to hear from someone that also uses Verisign for PP and know that they can connect..I suspect not. Thanks for your time and suggestions.

thanks for the suggestion but I've used Edge/IE/Firefox and still can't connect thru shop..don't think it's the browser as I can connect to PP otherwise and was able to use the shop previously, in fact been using the shop/paypal for over 2 years w/no problem.

In the past I've been able to use Pay Pal from the Wurm Shop with no problems. Now when I try it just starts to take me to PP and eventually times out without connecting. I can access PP w/out any problem on-line. After typing my PP info into wurm shop I used to get logged to PP where it would ask for my VeriSign secure logging info and then get logged in. It seems to be skipping this step now and an e-mail to PP support returned a canned reply that had nothing to do with my problem. Sent in a ticket and talked w/gm but they were able to log in to PP with no problems and hadn't heard of this problem affecting anyone else. Another gm suggested I clean out my browser file, did that and no change. Want to get premium for alt and pay the rent but not possible as I don't want to use a credit card. Any suggestions would be appreciated...worked fine for couple of years, that's why it's so frustrating.