Enki

http://forum.wurmonline.com/index.php?/topic/101332-good-to-know/ The team has been working on a list of basics that all Wurm Online players should be aware of. Please list any basic topics here that we should cover in the Good to Know thread in GM Hall. Thank you, Wurm Online Team

And to think I used to greet new players coming into the game at the beginning of the tutorial... I may need to rethink that... perhaps I should greet them in a poorly lit cave now.

I agree that a notice would be useful, but considering some logouts are not by choice (depending on how good your ISP is) , a notice might be better placed elsewhere to inform everyone of that risk.

I appreciate the understanding that most of you are showing in this matter. To the rest of you who are all "the end is nigh"... We are not simply throwing away everything or tossing your efforts to the wolves so to speak. If you will read Rolf's post properly you will see this is about suggestions for improving the current situation.

Ah, I need a good laugh!

I know this is an undesirable situation to be in with as much as people put into Traders. We have worked to make this common knowledge with announcements and information added to the Trader information dialogues. I agree that there needs to be some notice added to Deed management screens as well. We will suggest this and see what the Devs think.

While I cannot say what is causing the delay in your issue, I will put it on Rolf's desk so it gets looked at.

Please make use of the Wurm Online forums 'Maintenance Buildings' section to report general bugs and issues. We ask that the /support ticket system in game be reserved for reporting critical bugs and issues only. The new support system is intended to help our moderation team respond to situations that we can resolve quickly in a timely manner. The support screens will be updated to reflect this change. Many of the 'bugs' that are reported via the support ticket system in game are not situations that the moderation team can resolve and must forward the information to the Developers. This can take us hours to collect and compile the information which in turn makes it impossible for us to quickly assist with tasks that we are equipped to resolve. Most game issues that affect everyone need to be reported via the forums so that the entire community can pitch in with their results or information on the matter. From there the information either gets taken directly to a Developer or it goes to testing for clarification and then the Developers. This is by far the best method for general issues than to submit them to the support ticket system in game since we end up having to piece together dozens of individual reports for the Developers. We still ask that you use the support ticket system to report any game critical 'bugs' that should be kept confidential to avoid abuses in case we need to intervene in some fashion while we collect the data and send it to the Developers. If we close a ticket with a message about posting it in the Maintenance Buildings section of the forums, then please follow that course of action for your issue as it helps gather the information needed in a more efficient manner, and it helps the moderation team respond to your calls in a timely manner. Thank you, Wurm Online Team

Please make use of the Wurm Online forums 'Maintenance Buildings' section to report general bugs and issues. https://forum.wurmonline.com/index.php?/forum/6-maintenance-buildings/ We ask that the /support ticket system in game be reserved for reporting critical bugs and issues only. The new support system is intended to help our moderation team respond to situations that we can resolve quickly in a timely manner. The support screens will be updated to reflect this change. Many of the 'bugs' that are reported via the support ticket system in game are not situations that the moderation team can resolve and must forward the information to the Developers. This can take us hours to collect and compile the information which in turn makes it impossible for us to quickly assist with tasks that we are equipped to resolve. Most game issues that affect everyone need to be reported via the forums so that the entire community can pitch in with their results or information on the matter. From there the information either gets taken directly to a Developer or it goes to testing for clarification and then the Developers. This is by far the best method for general issues than to submit them to the support ticket system in game since we end up having to piece together dozens of individual reports for the Developers. We still ask that you use the support ticket system to report any game critical 'bugs' that should be kept confidential to avoid abuses in case we need to intervene in some fashion while we collect the data and send it to the Developers. If we close a ticket with a message about posting it in the Maintenance Buildings section of the forums, then please follow that course of action for your issue as it helps gather the information needed in a more efficient manner, and it helps the moderation team respond to your calls in a timely manner. Thank you, Wurm Online Team

Leveling has been temporarily disabled due to a bug that needs correcting.

I will send all issues I am currently aware of to Rolf so he has a good base of information to isolate and clear the problem. Thank you for the reports.

We will alert Rolf to the issue. The premium time is being reserved by the system properly and will be communicated to the main servers after Rolf checks into the issue. I will ask him about the sleep bonus for referrals as well.

You are correct, my meaning did not come across properly. In general Wurm tends to be quite stable, but yes there are issues, and recently there have been more than a usual amount of issues. Some of it in the Developers control some of it not. I am confident though that this is just another annoying bump and a little patience will get us through it.

umm an ETA huh... ... I know a general time frame when I expect we will hear form Rolf. about 4 hours from this post, but I am only in a position to try and inform you of anything we know on the moderation team. Rest assured, it will be corrected, please try and have a little more patience. As I said in IRC, it is very unusual to have these server issues, and Wurm Online has a great track record.

Located

We are investigating, but there is no battlecamp on or right near you.

I am closing this thread for review.

This avatar is no longer available.

You can go into the Java Control Panel and in the Security tab set the security level to medium. The Developers will have this sorted soon.

This auction is frozen pending resolution with OP. The aforementioned issue has been resolved with us. Thread closed due to private buyer of items listed in OP.

We are looking into this matter. There could be problems in game for anyone obtaining this contract.

I am sure that the Developers will probably add more creatable concoctions in the future of Wurm Online, and I am certain they will not be intentionally mimicking illicit substance abuse or encouraging such abuse as that would likely be a problem for the compliance of certain rating systems.

Please tell us the name of the avatar and which server it is on and we will do our best to get you back in action.

Will help you out. Taking this to PM.

Most of the time, the financial transactions when purchasing premium options from the Steam shop or the Wurm Online Shop are immediate, though on rare occasions there can be some slight delays with Paypal, Xsolla, or Steam Wallet. Any rare delays should not take longer than 24 hours to self resolve. If via Steam, always make sure you are logged into the intended avatar via the Steam version of the Wurm Online client when making purchases. If via Wurm Online shop, always make sure you are logged in with the intended avatar credentials before making a purchase. If you have a problem when making purchases from the Steam Shop or the Wurm Online Shop, first check that you have received a payment processor confirmation receipt via e-mail. The most common issues with Steam shop purchasing is not adding money to your Steam Wallet before attempting to make purchases, or adding money to your Steam wallet and failing to finish the transaction in game via the Steam shop overlay. If you have received a confirmation receipt then log into the shop and check the premium time at the top of the shop page and determine if the shop information is correct. If it is correct, then contact us via the in-game support system. In most cases we will be able to quickly remedy your issue. If it is not correct, then you will need to email payment@wurmonline.com with the following information, as we will not be able to quickly remedy the issue with our live tools. If you are referred to payment@wurmonline.com please include the following: A/ payment processors transaction number from the receipt email, or a copy of the email receipt C/ A brief description stating what you purchased and on which avatar you made the purchase on. Allow up to 48 hours for response during weekdays. If no response or completion of transaction contact /support in game and alert the GM team that you have a standing payment issue already submitted to payment@wurmonline.com If you have not received a confirmation receipt by email, check your payment processor account for any standing issues that you may need to resolve. Thank you, Wurm Online Team