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  1. 79 likes
    After a time of surveillance we have busted a ring of macroers who produce bulkable goods for the market through automated means. As this is such a large, and very intentional, breaking of the rules everyone caught will be completely removed from the game.
  2. 37 likes
    Foggy morning - Kasumi Hi Everyone! It's been a rough few weeks with ups and downs, and we know everyone is feeling a little drained by it, but rest assured, we are working through these issues and coming up with plans to resolve each and every one. Some of these plans may take a little longer to get into effect than others, but there is a path! I myself have been bobbing along working on Archaeology on Independence, I'm keen for 90, I can taste it! (I'm leaving so many fragments behind I think I need a maid though). Now it's time to touch on what we've been up to, we've got some good news ahead to lets get to it But first... Patch Notes WU Beta! It's been a long time coming, but with a lot of changes with the new tutorial system, fishing and everything else in the past six months WU will be getting a huge update in the coming weeks. We are working on an internal build and will have a beta build up as soon as we can for all the modders and hosts to ensure everything will run smoothly. Laggy hidden bugs! With our ongoing work on fixing lag with server side polling tweaks, we have encountered a few instances where improving the lag has caused other bugs to come out of the woodworks. This is what resulted in the crash on Xanadu earlier this week. Improving the servers speed in saving to the database by avoiding unnecessary polling and querying in batches has unearthed some issues with server configuration. Todays restart is focused on addressing that configuration error before it causes more crashes. As for the independence issues, we believe this to be due to the disk replacement or new hardware and are currently investigating. We are also currently in the process of looking for a more permanent solution to the hosting issues we have been facing in the recent weeks. We do understand the lag can be quite frustrating so want a resolution quickly. Once we have a solid plan on the next steps we will share them, along with a detailed postmortem of the server issues we have been facing. Alongside the 5 hours sleep bonus, we'll also be giving out a 3 day premium code for all players to redeem! This code will be available after tomorrows restart (not todays) along with the 5 hours sleep bonus. Far far away With vast improvements in client performance, we continue to look at ways to improve the look and feel of the game, and one area inparticular is the long distance terrain being rather bare. As you can see below, Samool has gotten his ever talented mind on the task of improving the look of distant terrain and I have to say, it looks amazing. That's it from us this week, we hope you enjoy the sleep bonus and premium time as our way of saying thanks for putting up with the issues, hopefully soon we'll have a solution guaranteed to end it to share with you all. Until then though, Keep on Wurming! Retrograde & the Wurm team
  3. 34 likes
    This is an open letter in response to a number of 'abuse of power' claims made against Retrograde our Community Relations Coordinator as a fair number of people have some very misguided ideas about what transpired in some specific situations. Rolf has been investigating these 'abuse of power' claims and has requested that I as Head Game Master investigate years worth of logs in detail for context on every issue that he indicated. After a very in depth review I have been asked to make known to the public the results of this investigation. 1 - Horse with good gear taken from one person and returned to its owner. Claim – Retrograde is accused of abusing his powers to take a horse from someone and return it to someone that he is friends with. Status – False Origin – In December of 2018 one or more of the servers had to undergo multiple restarts. These restarts were necessary but not planned and caused a player to lose a horse with a lot of high quality gear as they did not have a chance to secure, tame, or brand the horse during these restarts. By the time the player had managed to log back in someone else had obtained the horse and the gear on it. Following precedent in this situation, I retrieved and returned the horse, as it was lost by no fault of the player due to extenuating circumstances. Retrograde was not involved in the return of the horse to the player. 2 - Summer Hat Claim – Retrograde gave a Summer Hat to a friend of his. Status – True Origin – Game Masters, Developers, and Team Volunteers are given an item or a coupon for each years Christmas as an appreciation of their service to the community. These items must be approved by the Head Game Master after a review of their affect on the game or community to avoid any overpowered or improper items being allowed in. Retrograde's last Christmas wish was a Summer Hat which is a gift that Rolf handed out once in the past to Game Masters. Team Members are allowed to use their gifts or coupons as they wish, including giving them as gifts. I approved the Summer Hat for Retrograde's Christmas gift and after that he was allowed to do with it as he saw fit. 3 - Dragon Shoulder Pads Claim – Retrograde gave dragon shoulder pads to someone Status – True Origin – For the purposes of advertising and promotion within the Vynora Entertainment Network, Retrograde did in fact create a pair of dragon shoulder pads that were given away during a streaming event. I found no illicit activity involved in this matter as the event and giveaway were public and anyone interested in participating had a chance to win them. 4 - Finding creatures during unique hunts Claim – Retrograde used his powers to locate dragons for his friends. Status – False Origin – Mainly just coincidence. Myself, two Developers, and Retrograde had been monitoring some peculiar situations regarding unique creatures. I can see very clearly who tries to use any powers to interact with creatures and when. Retrograde used his access five times in the last 2 years and during each instance it was for official business and did not coincide with any hunts that he or his friends were involved in. 5 - Retrograde hired a friend as a Game Master Claim – Retrograde added a close friend as a Game Master and a Community Relations member. Status – False Origin – We have a team member who is connected to Retrograde who came up through the ranks and was given a green light for training as a Game Master. Retrograde has no authority to add Game Masters to the team. I added this team member to training on the recommendation of six of my most active Game Masters at the time. Their assessment was based on that members activity and positive record of good responses and quick responses and I agreed with their assessment. It is true that this team member is also part of Retrograde's community relations work. I have no issue with that at all, as we even have a Developer who is also a forum moderator. This is the bulk of the main points brought forward by those who feel Retrograde had at some point abused his powers to help his friends. Because of the nature of these claims Rolf asked me to look through years of logs and look for any irregularities. After a lot of sleepless nights reviewing line after line of logs and comparing to events and official business we have identified every single thing Retrograde has used his powers for on the live servers. Every item, every lamp, every brick, every teleport, and so on, I can point to an official action or event and have found absolutely no abuse of his access to create items or assistance for his friends. The single most important thing that must be maintained by all of us is that if we cannot be public and transparent about an action that we take, then we are doing something that we should not be doing. In one fashion or another, that has been a guiding principal to my actions as Head Game Master, and every team member from Rolf on down should always keep this idea in mind when we are working on anything. It is this very principal that allows me the freedom to post the results of this lengthy investigation for public consumption in the interest of quelling these false narratives about Retrograde. Retrograde himself, as our Community Relations Coordinator has been pushing me to be more transparent with our community, which has not been an easy battle with all the years I have spent protecting confidential information so that you could enjoy the game without us spoiling it for anyone. With very few exceptions, our Community Relations Coordinator has always done his best to keep me informed of his plans regarding promotion of Wurm Online and Wurm Unlimited, especially when he needs certain items or creatures and has kept me appraised of his activities, usually to request permission to act, before I even review the logs. With transparency in mind, this is how our team is currently setup. Rolf is at the top of the food chain as CEO of Code Club AB, and then there is Budda who is our Project Manager here for Wurm Online and those are the only two with the authority to investigate me should any claims be brought to them. As Head Game Master it is then my job to oversee anything that is done on the live servers by any avatar from our players on up including our Community Relations Coordinator. This means that no one may use any powers without my knowledge or ability to review. Thank you, Enki (Head Game Master)
  4. 18 likes
    A little personal venting. It's this kind of stuff here that brings me to the verge of just quitting everything to do with Wurm. I do a lot. I don't ask for thanks. I don't even post what I do unless it affects players. Yet here we have a situation where Rolf himself investigated. The results are made transparent, and a former developer who has a knife sharpened for the rest of us is making unsubstantiated posts for the player base to read. We have members of that player base taking it to heart and continuing with the attacks on a staff member who has done nothing wrong. It's disgusting. I don't get paid for this anymore. I gave up my salary to make this game better, and stuff like this makes me wonder if the stress I'm feeling right now is still worth it. I'm still here. I'm still doing everything I did before. I want to still be here until the last player leaves, no matter how long that is and I want to keep the damn lights on for however long that is. This is my passion. I'm not in it for anything else but love. I'm a wee bit emotional right now, but you know what? Maybe that's what this thread needs. Some emotion. I wasn't even upset at the unnamed insinuation that I delete logs. I was more upset that Joelle is yet again being dragged through the mud for someone to stoke their ego and base.
  5. 15 likes
    No. The intent of this thread was for Velvetsun to describe this situation and express disapproval for what happened. Accomplished within the OP. If afterwards any mud that was slung about by whomever *stuck*, then the surface it adhered to was appropriate for the *sticking*. The fact that Obie tracked down this creature, saw it was contained within a deed and then gathered his compatriots together to attempt to free it for their gathered slaughtering points to the fact of the "intent" here that they had for doing such. Simply put it was to take advantage of a flaw in the deed design that had put their claim upon this creature within it. A common practice easily understood by all these unique killers, that being to contain it within a mine deed. Usually things carry on from there with the group who placed the deed killing it as they decide. The big difference in this situation is that after this deed group had already contained this creature Obie and compatriots sought a way to take it from them. Here is the doh-ifference for those who wish to gloss over it. I seem to recall some few years back before some of the justifiers of this situation were in existence here that there were some peculiarities in deed settings that allowed other players to take advantage of them to abscond (steal) some items from the deed. It could be done so what's the problem that they then complained about with such outrage? Same as this situation it seems to me. To take something from others that they had already laid claim to by game design. Common decency it seems can not be taught within the game. You either come to the game with it or not. Greed is not learned within this game either. It is within the character of the person who enters it. There are degrees of this trait of treating others fairly and I sort of doubt that after playing the game for any amount of time there will be much improvement within the character of those who lack it. As you can see here they will only attempt to justify their actions with statements hard to connect to reality or a feigned lack of concern. We are all far from perfect but some are a lot farther than others, it seems to me. Online games loosen the restraints of real world actions and from that I think you can more clearly see the character of others. Although we are all fellow Wurmanites here, those you associate with and support reveals a lot about yourself as well. Maybe showing more respect for others playstyles might help us all. =Ayes=
  6. 14 likes
    I've suggested this many times to staff - uniques should just pop to the surface every 12 hours. If you need more than 12 hours to gather 15 fighters, there's something wrong. Give a shout in global chat and you'll have 30 people there in no time. That way it's just for whoever is online, and nearby - not the same groups over and over again. There's some points I think every player will have varying opinions on. Some like the open loot to all local, some don't. Some like the fact you can pen them for later usage, some don't. If you don't like how uniques can mine out of caves you should make a suggestion, but until then, putting them into a mine to keep them away from the public is just as much griefing as it coming back out and being killed by someone else. Noble talk but the whole public red dragon incident on deli still sits fresh in my mind. It's not sustainable to do public slayings eh?
  7. 13 likes
    That distant terrain render.........
  8. 13 likes
    To say that I was completely mind blown by the actions of Oblivionnreaver this past weekend would be putting it mildly. I understand that game mechanics may have allowed him to do it, but the fact that he would actually do it just ... seriously blows me away. That he would go out of his way to do something like this speaks volumes about who he truly is. I think that someone needs to step in and tell him that he crossed a line that never should have been. If I were to mine around the perimeter of someone else's deed I would expect to be banned for griefing or at least be given a warning, and told not to do it again. I would expect to be told that is not a respectable way to behave or to treat other players. Play nice in the sandbox. There are written down game rules that we are all expected to follow, but there are also common courtesy, common sense rules that we all are expected to live by as well. Like ask the locals in the area you choose to settle in if what you would like to do is encroaching on them or their plans or, If it looks like someone is living there and using the place, most of us won't bash the fences and steal their live stock just because we can, another good one is, Don't rob your friends blind just because they gave you access to their stuff. Yanno, FAIR GAME PLAY rules. To have the outer edge of our perimeter mined out to promote the release of the unique penned in it is crossing the line. The fact that he would even try doing that is incomprehensible to me and the fact that a group of players came here and helped him do that to us is confusing me. Is there some thing we did to you to make you dislike or disrespect us? I would NEVER do that to anyone. I honestly am confused. Some of you are people we considered friends so to have you help him do this is something I do not understand. We completely get that it is fair game on uniques when they are free and running around but once someone has it penned down it's no longer free for the taking. Move on, another one will spawn. Some times we catch them, sometimes you do, well done for you when you do. But for you to come here and take ours away from us by mining the area surrounding our deed, there is no simpler way to put it, that is straight up a d#%k move and is griefing us and should be dealt with as such. This greedy selfish inconsiderate act needs to be addressed. I think we need some clear rules in place to stop players from doing things like Oblivionnreaver did to us this past weekend. Keep the players as honest as you can by setting out clear guidelines as to what is exceptable behaviour and what is not. Removing the huge financial gain from the uniques drops will help lessen Oblivionnreaver's greedy lust for them, I vote to remove tomes from unique drops, add them to rifts as a rare random drop, perhaps then he can spend his time chasing those instead of griefing us. Change the way the hide and scale is divided between the players, only people who actually hit the drake get a piece, there is a limit to how many players can be fighting so less chance for lots of extra alts left standing in local getting a piece of the loot just for being close by, players must be premium for 3+ months at least and have a certain fight skill level for their hits to count. Changing if they can be penned is not the answer to this problem, it will just make it more impossible for them to be killed, it is hard to get 15+ players together at one time for the skills required to kill them in a short period of time. I also see problems with new players being killed by them and properties being damaged. Perhaps removing the twitter feeds and in game public announcements of them spawning and rework how they are spawned, so it's more of a random stumble on to them like other animals. In our group most of the players are just trying to make themselves a nice set of armour, yes we have some senior players who have their sets already made but the largest part of our group are players working on making their first set. Our group is not about greed and financial gain. Any money gained from the unique kills is divided evenly amongst the players who participate and assist in the capture of a unique. It is not going to one player who is exploiting the system. Our group is not an elite group, it is open to any player that is an active responsible member of the Deliverance community. We do not go to other servers to try to take their uniques away from them, nor would we try to take one away from another player who has found one or caught one on Deliverance before us. We WILL defend our rights to keep one we found first though and if we came upon players who had found a unique before us we would NEVER try to lure it away or take it from them. Again FAIR GAME PLAY. This is not something that should be overlooked or brushed aside, this kind of behaviour needs to be addressed.
  9. 12 likes
    I like to use a wagon but often do not off deed to the lack of being able to see aggros approaching or what is in the area around. Could we have an option to build a wagon without a cover or be able to remove the cover that is already on it ? Thank you for your consideration Savronne
  10. 12 likes
    The yummy smell of fish on the barbeque filled the air. Following my nose to find the origin and this is what I found...
  11. 12 likes
    There are no more template Jenn-Kellon and template Mol-Rehan avatars who were not converted to Freedom Isles on Chaos! The situation regarding this has been randomly abused to small degrees by a few people to make some legacy template gear for personal reasons or market sales, but at this time most of the gear I have checked out is a mix of old and new. We are not concerned about any legacy items you may have in this matter, (unless of course you have an inordinate amount!) but there is no way to convert to template anymore to abuse this now that all old template avatars that never logged back in are ALL now Freedom Isles.
  12. 11 likes
    A champion unicorn attempts to tame a wild Pandalet
  13. 11 likes
    Why in the nine hells is this a thing? Do the devs really expect us to sit in front of an altar and pray during my entire play session for MONTHS on end to get 70 prayer? This is an atrocious skill to level and pretty useless to boot.
  14. 11 likes
    The problem with hold a rite is that it takes the entire community to meet the requirements, and then one person to reap the reward while everyone else wanting to complete it has to wait
  15. 11 likes
    While I have access to see the GM inner-workings, I can't speak on this situation specifically. What I can say is that every time an issue like this comes up, it's quite rough for the team. On one hand, GMs are highly aware of the "sandbox" mentality of Wurm, and on the other there's the need to ensure everyone has a fair chance at having fun here. We can see this same gray area in real life with the idea of "the right to offend". On one hand, this usually encompasses the freedom of speech, and on the other it encompasses someone's right to live in peace. Wurm is a weird microcosm of real life. It often takes a lot of "real life" time to accomplish things and there's often real feelings involved in every aspect of this game. You put so much of yourself into it that an attack on any aspect of what you've done feels like an attack on your person at times. Some might say "it's just a game", but that's a matter of perspective. I'm not entirely sure what we could do to shrink this rule and make it more narrow. There's a history of people who read the rules and find loopholes to abuse. Not to make a joke of this, but I know a few "Wurmian Lawyers" out there. They make work out of interpreting the letter of the rules here and even sometimes dictate their interpretations back at the team. Perhaps we need to be more transparent when this rule is invoked? If so, in what way? What information can be provided? Is it important to protect the offender as well as the victim, particularly in situations where both parties were injured but one crossed a line? I've seen a fair share of issues where miscommunication gave way to verbal attacks and slights, which gave way to rebuttals and retribution, resulting in grief and a mess for the team to sort out. I'm sure we'll want to protect both parties in this case, as both could be normally good people - just heated over something silly. It's also cases like this where I've seen the "Play Nice" rule used, usually against both parties. Whether punishments are handed out or not, the point is made. TL;DR: I think this rule stands to make the point I just mentioned. It's more of a deterrent than something I see the GMs use frequently. If you know that "not playing nice" may spark the ire of the GM team, you'll be less likely to take a dispute to that next and unfortunate step. When it is used, it's used sparingly and with much thought and debate, careful to keep the spirit of a sandbox game and the player base in mind. Just because the game mechanics allow you to do something doesn't mean it's "playing nicely" to do so.
  16. 11 likes
    I've said this many times before. You do not OWN a unique. You just don't. It spawns on the server randomly. If you find it and kill it, good for you, but that doesnt mean that if you pen it improperly and someone else takes it, that it was yours and was stolen, nope, it just means you don't know how to pen
  17. 11 likes
    29k outside of bulk storage bins across all servers. In bulk storage is hard. I don't feel like doing the volume conversions Needless to say, a lot.
  18. 11 likes
    There are some details here that I am forced to respond to as to clear the air with the community Not feasible. I will not be more specific because of those safeguards. The summer hat issue. There are items I am not to make such as the Bag of Keeping. The Summer Hat was not on that list, perhaps it should have been! But to answer your question, no I will not be making any more unless I am instructed by Budda or Rolf to do so, and should the Devs wish anything like it be added they can make a version of it I can use in events. There are policies in place for the creation of items that are handed out at events like this or my Random Enkounters stuff. Most of it is at my discretion within those policies, but when Rolf or Budda put something out that is a one time item, that is it... period! I do not make items intended for a one time gift, I do not hand out fantastic items, I do not hand out improperly enchanted items, I do not make items that will break mechanics! (Okay okay.. there was that one time with the water....) Like it or not, I am very careful about this stuff as I do not intend to affect the game negatively. The items I do make on occasion are not limited to team members though as we put on promotional events that give us an opportunity to give the items to anyone and that is their primary focus. The stuff about our team additions is incorrect, it is exactly as I stated in my letter to the public. There is nothing more or less to it. They climbed the ranks on their own skill and effort and did not even become a part of the Community Relations team until after I had decided to train them as a potential GM. You did ask why I do not make team additions an announcement to the community... part of it is lack of time, part of it is the community itself. It's not as simple as saying "Congrats so and so has become a GM" I remember a time when we did that in event, but then the community got all up in arms about it and wanted it handled more anonymously. So... well... we started doing that. This way should a team member wish to play anonymously but have a public GM avatar, they have that option. This isn't the best explanation I know, but there is a lot that goes into becoming a GM.
  19. 10 likes
    The circumstances of my life and the global, environmental, and political climate of the world pushed my subconscious to desire to (again) seek out the safety of Wurm's mantle. I live in a dank metropolis and can't currently move due to financial and health issues. I yearn to run through open, unrestricted, unpolluted fields (good luck being able to do that in our world), to encounter mystery and surprises, to travel. I want to live in a rural area and have a cozy tiny house, off grid, with a lush backyard and a chicken coop. Yes, that is one of my main dreams. Wurm offers this to me. It may be just "Java", but you, Wurm, give me serenity and beauty, my own crops, animals to care for, seas to cross. All of us here are seeking something, and there is no shame in any of it. Some of us are quite addicted, and addiction comes from some deep place, and I honor it. I honor it in you. How many of us here seek respite in an isolated deed and do not care to interact? No shame. I honor all of it. How many just want someone to chat with about stupid things while entertaining their DNA's yearning for "hunting and gathering"? It's all honorable. Some of us may be in a good place behind the screen. Others may not be. We're all here in this moment in time, and I like to pause and marvel at it. In my heart, I don't feel that we'll always have the internet (where the world is going and etc). But that we got together in this alternate universe and created and communicated with one another using something akin to telepathy - is nothing short of a wonder. Poignant post? I have that touch, I guess. May our Wurm remain green, its seas alive, its bounty available to everyone regardless of income, its kings and queens loyal to their subordinates, and its Impalongs plentiful. <3 Thank you Wurm Online <3
  20. 10 likes
    During my time in Wurm I have seen all kinds of sillyness surounding uniques. People lay their claims, fight over them, argue with each other and even throw tantrums when they don't get their way. I am sure this causes division between players unecesarily, and surely headaches to staff. So here's my suggestion how to fix it. In regards to hatched uniques from eggs, nothing here applies and they work as normal. Make unique spawns similar to Rifts Unique spawns should create an area of influence at their spawn location which prevents terraforming and deed dropping in the affected area. Any off deed buildings present are not able to be repaired during the duration, and no fencing or new construction can be started until the event ends. This would effectively prevent the "penning" of uniques. Furthermore, make it so players have to be inside the area of influence to be able to attack, so archery from complete safety will not be a thing. Participation would be required. Tether uniques to the spawn area of influence Uniques would not be able to be kited outside this area or to a deed. Besides preventing uniques from being penned by skirting the system, this would prevent uniques from wandering and exiting the area of influence, or coming across player deeds where they could cause damage. Allow an unlimited amount of players to attack the unique and increase its total health (but not their health regen) This allows for more participation and time to show up before the unique is killed. It will also make small numbers of players trying to fight it have to stay there a longer time, without requiring an increase to the minimun of players present to kill it. It would also allow for more people to participate, without the unique "melting" to a barrage of damage from a large number of players, yet not increasing the difficulty or danger posed by them. Add a bar to the Mission Progress viewable to the server, similar to rifts The bar should reflect the unique's health. This allows everyone to know an unique has spawned in the server, if its being fought, and how much longer they have to get there. Make rewards automatically go to fighter's inventory Unique rewards such as bone, hats, and tomes should be randomly distributed to those present who participated significantly in the fight similar to how rifts reward players. Bloods, leather and scale should be rewarded to everyone who succesfully dealt damage to the unique. Amounts rewarded from these global rewards should be proportionate to how much damage the player does to the unique or how much healing was done. Larger participation should reward bigger amounts of scale/drake. Skull, meat and animal parts should be obtained from butchering as normal. Add a general location to the Mission Progress bar Similar to the location of avatars, there should be a general location of where the unique is. Given players won't be rewarded for finding and penning uniques any longer, it should be made clearer where they are so they can be found. --- The idea with this suggestion is to make uniques more available to more people and eliminate the arguments surrounding them. Giving everyone a chance at them and their rewards instead of a selected few of players would help accomplish this. Discuss!
  21. 10 likes
    "Those who do not understand history are doomed to repeat it." - "Weird" Al Yankovic
  22. 10 likes
    expand deed. 7x7 1 day, add 1 tile in direction cave is for each day until slaying. mfw i hunt hatchlings that are worthless, makes hatchlings and dragons public, give away rare bones at 90% of public slayings and skulls at nearly every single one, give tomes away to my friends and have even done public giveaways of tomes via stream and local chat. your group literally doesn't even make humanoids public so i dunno why you're talking about greedy, but its hilarious how absolutely hypocritical you're being. hard to get 15 of your elitist group maybe, if you posted in GL you'd get 50+ people in no time thats a lie and you know it. ive got better things to do than argue semantics about whats stealing and what's taking unowned property but that quote is a straight up lie. Anyway, bias private hunt group is salty and biased, news at 11. Ive gotta get ready for work, blindly trusting a secretive group's one sided accusations when they cant even figure out who mined it out and instead scapegoat me is hilarious. Gonna take the train instead today so i can read all this salt on the way there/home.
  23. 10 likes
    Perhaps the way unique loot is handled should be randomly handed out to anyone logged into the server whether they hunt it or not or are slaying, land a hit, or are in local. This would take the money thing away, i know bad idea but, last couple public slaying i attended had so many dang alts there to get there 0.02kg of hide and blood potion, you couldn't land a hit if you wanted. After that i know why the slayings tend to be invite only. The best solution i think would be to make a new server with Valrei Pantheon based themes and quests and dungeon crawls where you might get loot of rare mobs like from rifts, etc. Would be more fun than the missions and may eliminate some of this fighting over unique's and penning them.
  24. 10 likes
  25. 9 likes
    This is an open reply to the Abuse of Power claims public letter, specifically directed at Enki. To preface and clarify, I’m not the one who made all of the claims that were mentioned, nor do I pretend to represent the players or staff who did so. This is more of an opinion piece from myself with mild additional information granted by the players and staff who did report these claims. Enki, The public letter you made is an exceptional step forward. This statement here is something so critical, yet was obscured information that was difficult to find: Designating a clear chain of command is important, and letting the players know who to contact if they have concerns about a staff member helps immensely. Previously, when players had witnessed something questionable, they had no idea who to turn to. This statement clarifies that perfectly, so thank you. I do have one question, though, mostly brought out of my own knowledge. What prevents a staff member from deleting relevant logs and information in regards to activities? There is at least one person not mentioned here who would have the ability to do so. I’m not making an accusation, I’m just asking for clarification about the safeguards in place to prevent “evidence tampering” so to speak. Would you be willing to further clarify the “chain of access” beyond the chain of command? Who has access to what, and what can they do with it? I’d understand if not, but I felt it’s a question worth asking. Now onto the actual events themselves: A classic player dispute where neither party was fully at fault. Player A gets impacted by forces beyond their control, and loses items to Player B because of it, without being subjected to proper in-game mechanics. There’s already a precedent set by previous GM actions that these types of situations are to have the “corpse” of the incident returned to Player A. In this case, the actions taken were warranted, and clarifying that it was done by the GM team instead of by a friend of Player A makes it much better. Thanks for the transparency. This one is an issue. While the accusation was that normal procedure was skirted in order to obtain the item, the fact that the item was obtained at all is an issue. There are restrictions on the items that are to be given out to staff on events like Christmas. One such restriction is the ability to craft the item. This restriction was not adhered to in this case. Other staff members are rightfully upset that one person requested an item that was essentially “restricted” from being given out as a gift, and then was granted that item. For reference, there are only a handful of summer hats currently in the game. These items have a very significant value because of this limited supply. While never officially declared, it was assumed that no more would ever be produced, granting them value. Players have spent hundreds of euros on this specific item, under the assumption that it was one of a very limited supply. By introducing a new supply (even just one), you have essentially diminished the value of all of these players investments. I recall a discussion when armour changes were being considered, and the topic of summer hats being nerfed because they were no-drop came up. The consensus were that they were rare enough, and expensive enough, to not warrant additional changes to balance them. Furthermore, it was important not to devalue items that players had invested in. This line of thinking applies to all facets of the game. If scale was suddenly the worst armour, players who had invested in owning scale would be incredibly dissatisfied. The actions taken to introduce a new Summer Hat goes directly against these philosophies, and have devalued the investment of players into the other summer hats that exist in Wurm Online. It also creates new questions: Will more summer hats become available over time? Are other items that were deemed “limited” going to become more common as well? What prevents a staff member from requesting a Bag of Keeping and getting it approved? The important question to answer: What policies are in place for what items can and cannot be created? What type of reference point do you use to approve or deny requests for items? Is it simply off your own judgement, or is there a process of checks for what type of impact the creation would have before it’s creation? While essentially just a lighter version of the summer hat situation, many of the same concepts apply. While the act was with good intention and does not signify any abuse of power, the optics of the situation create concern for other players. This event leans much more towards favoritism than abuse of power. What prevents the ability to give a supreme pickaxe to someone “in an event?” When someone spends their time creating a supreme pickaxe legitimately, that act is devalued through events like this where an identical creation is made at the flick of a wand. Along this line of thinking, I’d like to make a suggestion. Some of the most tempting rewards are items which cannot be obtained yet have no additional function over their natural counterparts. A great example of this is renamed items. They are identical to their normal counterparts, but have an additional flair added for the purposes of the event. You can take the reciprocal approach by adding rarity to items that are naturally unable to be rare, such as a magic chest, yet serve no additional purpose by being rare. The ability to obtain a shiny magic chest would be exceptionally tempting to players. Obviously, magic chests are on the more expensive side of examples, but hopefully the point is conveyed. The creation of items by GM accounts is always going to be something that’s difficult to defend. I recognize that the best efforts are being put forward to keep things fair. However, putting policies in place in regards to their creation will be far more effective than defending the action on every single instance. Also, making those policies public. When a player breaks a rule, you point to the rule and tell them they broke it. When a GM creates an item, you should have a policy and be able to point at the policy and say it doesn’t break any of those limitations. Whenever a play account gets used in something that has the possibility of being impacted by GM account information, the accusation will always rise. As an unlimited server host, I know these accusations all too well. I also know that there is generally sufficient evidence behind the scenes to know if a malicious action was taken. Checking these actions like you have and releasing that information to the public builds trust that GM accounts are being held accountable for their actions. Thank you. This one is a bit tricky. On one hand, everything stated here is accurate. I know that only you have the authority to place a member on the GM team, being the Head GM. This is a fact. However, it gets into a light conversation about bias and how relationships between people can increase their standing. Did you feel pressured at all into making the decision? Were any of the others who recommended the promotion influenced by other actions? What were the key points which lead you to the decision you made? Of course, all of that is hypothetical and nobody knows what actually happened. What did happen, though, and is plain to see, is yet another lack of communication between the staff team and the community in regards to the operation of the staff. Let’s paint a picture here. Assistant community relations officer applies to become a GM. The application goes through, and is approved. The assistant community relations officer is made to be a GM. The community is not informed by either the GM staff or community relations that this happened. Where’s the announcement that the person was made to be a GM? Why is this all being done hush-hush? If this person is going to be ruling over incidents in the game, shouldn’t the community at least be aware of what’s going on? I’m not saying you need to announce every GM, but surely you can see how weird it is that the community relations assistant being promoted to GM has nothing but silence? Imagine how the optics would look if you announced it in public: “Due to X contributions to the community and their ability to Y and Z, we are happy to announce X as our newest addition to the GM team!” You explain why they were promoted, you inform the community as to what’s going on, and you now have a platform of public approval and appreciation instead of gossip. Sorry… starting to rant a bit - I think we both know my stance on that topic. I’ll try to get back on topic. In conclusion, I believe you (Enki) have been doing a great job at increasing the transparency of the team recently. The addition of the gallows is something that I had been pleading for since the ban of Propheteer last year. Posting a public investigation into one of your own staff is a risky move, and I commend you for it. It helps show that the staff is being held accountable, and improves the faith the community has in the actions of the team. Of course, I do not agree with every decision made, but I believe you’ve done the best with the hand you were dealt. I hope to see this trend continue moving forward, and the trust in the staff from the Wurm Online community be rebuilt. Thanks for taking the time to write the post you made. Sindusk