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Enki

Where To Properly Submit A General 'Bug' Report

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Please make use of the Wurm Online forums 'Maintenance Buildings' section to report general bugs and issues. 

https://forum.wurmonline.com/index.php?/forum/6-maintenance-buildings/

 

We ask that the /support ticket system in game be reserved for reporting critical bugs and issues only.  The new support system is intended to help our moderation team respond to situations that we can resolve quickly in a timely manner.  The support screens will be updated to reflect this change.

 

Many of the 'bugs' that are reported via the support ticket system in game are not situations that the moderation team can resolve and must forward the information to the Developers.  This can take us hours to collect and compile the information which in turn makes it impossible for us to quickly assist with tasks that we are equipped to resolve.

 

Most game issues that affect everyone need to be reported via the forums so that the entire community can pitch in with their results or information on the matter.  From there the information either gets taken directly to a Developer or it goes to testing for clarification and then the Developers.  This is by far the best method for general issues than to submit them to the support ticket system in game since we end up having to piece together dozens of individual reports for the Developers.

 

We still ask that you use the support ticket system to report any game critical 'bugs' that should be kept confidential to avoid abuses in case we need to intervene in some fashion while we collect the data and send it to the Developers.

 

If we close a ticket with a message about posting it in the Maintenance Buildings section of the forums, then please follow that course of action for your issue as it helps gather the information needed in a more efficient manner, and it helps the moderation team respond to your calls in a timely manner.

 

Thank you,

Wurm Online Team

 

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