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Gwyn

Received item fails to materialize in mailbox

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So here's what happened:

 

I ticked 'receive' for four items awaiting collection at a mailbox (three carving knives mailed by another toon, one meal self-mailed by the same toon). I then pressed 'send' and only the carving knives materialized in the mailbox. After checking again, the meal was no longer listed as available for collection.

 

The meal was 80-90+ ql with no damage and it had never spent more than a few minutes outside the mail system.

 

My events log confirms the number of items extracted from the mailing system:

 

[07:10:20] You sense imps whispering your name and saying you have 7 mail waiting to be picked up.
[07:10:20] You mount on the aged fat Raingold as the driver.
[07:10:20] You stop leading the aged fat Raingold.
[07:11:29] Macoofer has logged in on Xanadu.
[07:11:39] Macoofer lost link.
[07:11:40] Macoofer left the world.
[07:11:46] The items are now available and you have been charged 33 copper.
[07:11:50] Macoofer has logged in on Xanadu.
[07:12:02] You get three carving knives.
[07:12:28] You sense imps whispering your name and saying you have 3 mail waiting to be picked up.

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this will need a GM (and likely a dev) to investigate, have you logged a support ticket?

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Yes, this bug report was requested by the GM that replied to the support ticket.

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Did you try checking you mail again? i have had this happen and i just check the mail again and it was there, it still might be a bug because i had to go it twice. But i did get all my mail.

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Did you try checking you mail again?

 

Yes, both inside the mailbox and the mail system, immediately, after relogging, and after logging in again nine hours later.

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