Posted February 6, 2017 The past two days I've been getting stuck with "Refreshing..." constantly. Today, it's worse as I do less than 10 actions and it gets stuck at "Refreshing..." and I'm unable to do anything unless I reboot the client only to go through this again. It's gotten to the point now where the game is unplayable for me at least today. I did a traceroute below and nothing really jumps out as a network issue (first few hops blanked out for privacy reasons). I rebooted my router, deleted the Java cache, reinstalled Java, verified the integrity of all the Wurm Online files, tried the unstable client. Nothing seems to solve the issue. Anyone else experiencing this and/or have ideas? Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 2 ms 4 ms 1 ms xxx.xxx.x.x 2 16 ms 11 ms 12 ms xx.xxx.xx.x 3 17 ms 15 ms 15 ms xx.xx.xxx.x 4 25 ms 15 ms 17 ms so-5-1-3.gw02.ym.phub.net.cable.rogers.com [66.185.81.178] 5 19 ms 15 ms 14 ms 209.148.229.214 6 29 ms 29 ms 32 ms ce-0-18-0-0.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.185] 7 31 ms 28 ms 29 ms ae-2.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.97] 8 112 ms 111 ms * ae-9.r24.frnkge08.de.bb.gin.ntt.net [129.250.2.5] 9 113 ms 111 ms 112 ms ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207] 10 112 ms 111 ms 111 ms 213.198.82.130 11 118 ms 115 ms * core24.hetzner.de [213.239.229.78] 12 114 ms 115 ms * ex9k2.rz20.hetzner.de [213.239.229.14] 13 166 ms 117 ms 122 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Share this post Link to post Share on other sites
Posted February 6, 2017 Seems to be server end as many has it atm. Share this post Link to post Share on other sites
Posted February 6, 2017 (edited) I signed up for free VPN here in Canada that gives me 1GB of free transfer per month. Using this service, I can select different regions in the world to go through and the routes change based on that. This allows me to bypass the "Refreshing..." issue because the connection is being routed differently. It does add latency but I can live with it because I'm only using it with Wurm Online since I have no issues with other games. At least now I'm not being permastuck with "Refreshing..." constantly. I posted some results using different regions below. Canada Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 47 ms 52 ms 57 ms xx.x.x.x 2 50 ms 47 ms 294 ms 1.bd.35a9.ip4.static.sl-reverse.com [169.53.189.1] 3 49 ms 46 ms 48 ms c2.69.559e.ip4.static.sl-reverse.com [158.85.105.194] 4 240 ms 48 ms 46 ms ae11.dar01.tor01.networklayer.com [158.85.118.130] 5 51 ms 48 ms 46 ms ae25.bbr02.cl01.tor02.networklayer.com [50.97.19.56] 6 58 ms 51 ms 59 ms ae0.bbr01.cl01.mon02.networklayer.com [50.97.19.126] 7 58 ms 56 ms 51 ms ae7.bbr02.cl01.mon02.networklayer.com [50.97.19.131] 8 73 ms 64 ms 65 ms ae3.bbr01.tl01.nyc01.networklayer.com [50.97.19.129] 9 129 ms 129 ms 129 ms ae2.bbr02.tg01.lon01.networklayer.com [50.97.19.205] 10 130 ms 129 ms 129 ms ae7.bbr01.tg01.lon01.networklayer.com [50.97.18.206] 11 143 ms 143 ms 142 ms ae0.bbr01.xn01.fra01.networklayer.com [50.97.18.209] 12 * * * Request timed out. 13 175 ms 156 ms 154 ms core23.hetzner.de [213.239.229.74] 14 153 ms 147 ms 151 ms ex9k2.rz20.hetzner.de [213.239.229.10] 15 149 ms 152 ms 150 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Ping statistics for 148.251.21.209: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 159ms, Maximum = 324ms, Average = 172ms Germany Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 145 ms 161 ms 143 ms xx.x.x.x 2 214 ms 143 ms 759 ms 91-143-90-254.gw.dsw-c6kd.as35366.net [91.143.90.254] 3 142 ms 140 ms 142 ms po168.bbsw-h3-j1cr.as35366.net [185.2.8.161] 4 160 ms 150 ms 150 ms po200.bbsw-h4a-fra.as35366.net [185.2.8.22] 5 150 ms 147 ms 145 ms 212.119.15.105 6 723 ms 144 ms 146 ms ae-4.r24.frnkge08.de.bb.gin.ntt.net [129.250.4.53] 7 148 ms 146 ms 150 ms ae-13.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.207] 8 170 ms 150 ms 155 ms 213.198.82.130 9 150 ms 149 ms 154 ms core24.hetzner.de [213.239.229.78] 10 154 ms 152 ms 152 ms ex9k2.rz20.hetzner.de [213.239.229.14] 11 163 ms 164 ms 146 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Ping statistics for 148.251.21.209: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 126ms, Maximum = 217ms, Average = 140ms Netherlands Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 127 ms 127 ms 127 ms xx.x.x.x 2 130 ms 127 ms 129 ms 31.4d.0a05.ip4.static.sl-reverse.com [5.10.77.49] 3 147 ms 161 ms 129 ms 11.0b.9905.ip4.static.sl-reverse.com [5.153.11.17] 4 138 ms 128 ms 128 ms ae11.dar01.sr01.ams01.networklayer.com [159.253.158.130] 5 139 ms 146 ms 140 ms ae8.bbr01.eq01.ams02.networklayer.com [50.97.18.236] 6 138 ms 135 ms 135 ms ae0.bbr02.xn01.fra01.networklayer.com [50.97.18.217] 7 422 ms 134 ms 136 ms ae7.bbr01.xn01.fra01.networklayer.com [50.97.18.218] 8 * * * Request timed out. 9 142 ms 139 ms 139 ms core23.hetzner.de [213.239.229.74] 10 141 ms 139 ms 142 ms ex9k2.rz20.hetzner.de [213.239.229.10] 11 141 ms 140 ms 141 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Ping statistics for 148.251.21.209: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 138ms, Maximum = 190ms, Average = 144ms United Kingdom Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 140 ms 138 ms 138 ms xx.x.x.x 2 140 ms 701 ms 143 ms h176-227-201-97.host.redstation.co.uk [176.227.201.97] 3 145 ms 137 ms 137 ms 94.zone.4.c.dc9.redstation.co.uk [185.20.96.153] 4 159 ms 203 ms 185 ms 201.dc10.redstation.co.uk [185.20.96.77] 5 * 145 ms 140 ms be200.asr01.thn.as20860.net [62.128.207.218] 6 759 ms 146 ms 139 ms ae1-0.lon10.core-backbone.com [195.66.224.238] 7 151 ms 148 ms 150 ms ae2-2077.fra20.core-backbone.com [5.56.18.1] 8 157 ms 159 ms 157 ms core-backbone-100g-fra.hetzner.de [80.255.15.122] 9 153 ms 149 ms 150 ms core4.hetzner.de [213.239.245.2] 10 157 ms 156 ms 156 ms core23.hetzner.de [213.239.229.74] 11 161 ms 162 ms 162 ms ex9k2.rz20.hetzner.de [213.239.229.10] 12 156 ms 157 ms 161 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Ping statistics for 148.251.21.209: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 156ms, Maximum = 456ms, Average = 178ms United States Tracing route to xanadu.game.wurmonline.com [148.251.21.209] over a maximum of 30 hops: 1 71 ms 70 ms 68 ms xx.x.x.x 2 * * * Request timed out. 3 72 ms 70 ms 70 ms 173.44.32.253.static.quadranet.com [173.44.32.253] 4 165 ms 71 ms 73 ms mai-b1-link.telia.net [62.115.45.181] 5 97 ms 98 ms 95 ms ash-bb4-link.telia.net [62.115.141.127] 6 226 ms 193 ms 198 ms ffm-bb3-link.telia.net [80.91.246.65] 7 191 ms 193 ms 202 ms ffm-b4-link.telia.net [62.115.125.225] 8 193 ms 192 ms 194 ms ae6-1299.fra20.core-backbone.com [213.248.81.211] 9 188 ms * 191 ms core-backbone-100g-fra.hetzner.de [80.255.15.122] 10 185 ms 193 ms 199 ms core4.hetzner.de [213.239.245.2] 11 196 ms 209 ms 193 ms core24.hetzner.de [213.239.203.150] 12 193 ms 196 ms 191 ms ex9k2.rz20.hetzner.de [213.239.229.14] 13 193 ms 190 ms 330 ms xanadu.game.wurmonline.com [148.251.21.209] Trace complete. Ping statistics for 148.251.21.209: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 189ms, Maximum = 637ms, Average = 237ms Edited February 6, 2017 by Neville Added round trip times. Share this post Link to post Share on other sites
Posted February 6, 2017 Use pingplotter when you run into this problem again, the first traceroute and all the others don't look too bad. https://wiki.hetzner.de/index.php/Pingplotter/en Share this post Link to post Share on other sites
Posted February 7, 2017 On 06/02/2017 at 3:18 PM, Sklo:D said: Use pingplotter when you run into this problem again, the first traceroute and all the others don't look too bad. https://wiki.hetzner.de/index.php/Pingplotter/en I have the same issue today so I have to play Wurm Online over VPN. Otherwise, I get perm "Refreshing". I'm looking through the forums now to see if other people have had this issue. The first traceroute in the first post was without VPN, all the others are with VPN turned on. Thanks for the link. Share this post Link to post Share on other sites
Posted February 8, 2017 (edited) 2 hours ago, Neville said: I have the same issue today so I have to play Wurm Online over VPN. Otherwise, I get perm "Refreshing". I'm looking through the forums now to see if other people have had this issue. The first traceroute in the first post was without VPN, all the others are with VPN turned on. Thanks for the link. None of the traceroutes really shows bigger troubles. There could be some heavier packet loss but this needs to be analysed via pingplotter. Edited February 8, 2017 by Sklo:D Share this post Link to post Share on other sites
Posted February 25, 2017 I found out the issue was with the new modem we got from our ISP. Problem solved. Share this post Link to post Share on other sites
Posted February 27, 2017 On 2/25/2017 at 1:55 PM, Neville said: I found out the issue was with the new modem we got from our ISP. Problem solved. Thank you for posting your resolution! Share this post Link to post Share on other sites