Posted July 11, 2016 (edited) Noticed an issue with support tickets being opened up and changing original player for the ticket and the contents being changed. In some instances the time stamps are incorrect as well. Player opens a support ticket on cluster 1 CA responds to ticket on cluster 2 and escalates to a GM GM opens same ticket on login server ... Player changes to a random player other than the original owner. Time stamps between the responses change out of order between customer, CA, and GM. Looks to me as if some issues are going on with messaging between clusters with support tickets. This started me checking mail as well. I'll follow up. Cluster 1 https://www.dropbox.com/s/dlhbty3k0npfilm/cluster%201%20ticket.png?dl=0 Cluster 2 (same ticket) https://www.dropbox.com/s/whrux308poa5mkv/cluster%202%20ticket.png?dl=0 also note: This ticket was open by a player named Rantul and his ticket. So same ticket shows two different players as who opened the support ticket and the original ticket who it belongs to isn't even listed.... Edited July 11, 2016 by razoreqx Share this post Link to post Share on other sites
