CitadelServers

Rentable Wurm Dedicated Game Server Hosting at CitadelServers.com

210 posts in this topic

18 hours ago, Tipsy said:

Has any one got a list of all the working mods......

because I am having so much trouble at ping perfect that I am ready to quite every thing....

damn PTSD.....

 

All third party mods, if updated would be likely be posted in this forum with a download link to upload, if you are with us we would be happy to help point you in the right direction

Share this post


Link to post
Share on other sites
9 hours ago, Pingperfect said:

 

This has been resolved for you, one of the mods you had was causing the problem.

thankyou very much.....and then I screwed it up again trying to get some wands.....by trying to reload the modifies wurmitems.sgl file.....

what a ding bat.....

Share this post


Link to post
Share on other sites
3 hours ago, CitadelServers said:

 

All third party mods, if updated would be likely be posted in this forum with a download link to upload, if you are with us we would be happy to help point you in the right direction

I will be staying with Ping Perfect......I was with you and am still waiting for a refund of "any" funds left".....unfortunately maybe I havnt done done something right or not filled in a certain ticket .........I am going to check this ..

Share this post


Link to post
Share on other sites

Here is what I got from these thieves when I asked for a refund of the balance.

Citadel Servers

 

Hi Laurie,

We only do account credits, credits can then be used to purchase services or pay for other services with us.

https://www.citadelservers.com/en-gb/terms-of-service
15.6 When cancelling a service with us, if you have used paypal as the method of payment you must cancel the subscription in your paypal account, Citadel Servers cannot do this for you. Failure to do so will result in the subscription continuing and all overpayments will be assigned as credit to your account. Overpayments are not refundable via merchant gateways and can be used to purchase services with us.

Best Regards,

-Eric H
-Technical Support Operative
www.CitadelServers.com

----------------------------------------------
Ticket ID: #117122
Subject: closing of account [MERGED]
Status: Resolution Provided
Ticket URL: https://www.citadelservers.com/client/viewticket.php?tid=117122&c=wgTGVBYq
----------------------------------------------

visit our website | log in to your account | get support 
Copyright © Citadel Servers, All rights reserved.

 

How the hell am I going to be able to use these co called credits....when they dont have anything I want.

to start with to much trouble and to many hassles.

apart from that I cannot trust them.... 

As far as I am concerned they have designed it like that just so the unhappy/dissatisfied clients LOOSE OUT when they cancel their accounts.

Share this post


Link to post
Share on other sites

Posted (edited)

--

Edited by Eject

Share this post


Link to post
Share on other sites

Use pingperfect or gtxgaming before these guys, they take days to answer support tickets and don't care for their customers at all, I personally went to pingperfect and I don't think any of my support tickets have taken more then 20 minutes for them to get back to me, most have been answered in 5 minutes or less.

Share this post


Link to post
Share on other sites

Whats happen? All 3 game-servers down including the ts3 server

Share this post


Link to post
Share on other sites

I was very reluctant to switch to Pingperfect, in case it didn't resolve the problems. But now that I've experienced what it's like to have a server host who RESPONDS to tickets, who is helpful and polite, I really wish I'd switched over long, long before I did.  I hadn't wanted to be disloyal to Citadel, my first server host ever, but...they really didn't treat me like I had any value to them at all, whereas Pingperfect always treats me like I matter.  Just sayin'.

Share this post


Link to post
Share on other sites

After some restarts on all servers and a downtime for near 30 minutes, all servers are running. The ts3 server was starting after 3 minutes downtime.

I asked Citadel whats happen and got the answer "Your servers are online, i checked this on steam", thanks i know this because myself has worked on it to start them, but this is not the answer why alle servers crashed at the same second.

 

I will stay on citadel because i have less problems here, one in 3 months or more.
I am annoyed only that I get no correct answers, and which I get, I get much too late.

Edited by Eject

Share this post


Link to post
Share on other sites

Tongiht again

 

Server uptime: 79200 seconds. Unanswered questions:0
[03:03:27 AM] INFO com.wurmonline.server.Server: 
Wurm Server Shutdown hook is running

 

All servers shutting down without a restart, two of mine, one from a girlfriend and the ts3 server... all on the same machine, same ip

I am curious what they will tell me again, its now on me to look if there servers are running and restart them, but there is no always the time if i am at real work.

 

I will restart the servers now and will write a ticket, anytime...tomorrow or at monday, i will get a an answer with the comment "hey whats up? i see on steam, your servers are running..."

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now