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Dairuka

Hey I, know I, hope she don't crash.

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What is going on?:

 

Regardless of how many characters I am playing, whether it's just my main, Dairuka, or all seven of my premiumed alts at once. I will experience a constant stream of disconnections and reconnections over the period of anywhere between 40 seconds, to 10 full minutes. Recently it has gotten worse, and I've experienced spikes like this which have gone on for up to 20 minutes. Inbetween disconnecting and reconnecting, I will see the "refreshing" message whenever I right click something, up until the problem disappears on it's own, or until the client disconnects and reconnects again. I can experience anywhere between 2 disconnects/reconnects per client over a 40 second period, to up to 50 disconnects/reconnects over a 20 minute period. (I am not joking about this number, it is a fair, and relatively low estimate to what I have experienced before.)

 

Worse yet, I recognize that I am not the only one experiencing these problems. Fellow alliance mates, Mavv, Dinkleberry and Exmortis all experience this issue in varying degrees. The only common connection is that we're all Canadian, despite being found in different parts of the country.

 

This issue appears to be a Wurm issue only. I do not experience it with other games, or programs, including those using Java. While experiencing connectivity issues, I will often be running either EVE Online, Netflix, or actively chatting with someone through Kik on Bluestacks or Skype. My internet appears to be functioning fine. Turning off everything that could be using the internet connection does not help. I will still experience this problem regardless of what I am running.

 

Other people experiencing the problem: (25 individuals so far)

 

Dinkleberry (Canadian), Exmortis (Canadian), Mavv (Canadian), Shagsangel (Canadian), Webleyvickers (British Columbia, Canada), Gumbo (Canadian), Dairuka (Alberta, Canada), Milosanx (Australian), Fazz (Australian), Delone (Australian), Urban (Denmark), Notre (Canadian), Chikiza (Germany), KillerSpike (South Africa), LorraineJ (Unknown), Empress (Texas, USA), syncaidius (United Kingdom), cmiddlebrook (United Kingdom), Pingpong (Mordor), punishlife (United Kingdom), Stinky (Unknown), Rhianna (Australia), Aetherwalker (Unknown), Delone (Unknown), Felthanne (Michigan, USA)

 

What does it look like?:

 

As I experience this issue, I will continue to update with more information and screenshots.

 

IxSHqdt.jpg

Ktnsbhg.jpg

JxeT75n.jpg

 

When did this begin?:

 

This has been going on since April 2014.

 

I've actually moved, and changed my computer's specs once over the last three months. This means that I've experienced the exact same problems, with two different machines, two different internet providers (Telus and Shaw Cable) - in two different locations in Canada (Vancouver, BC - Calgary, AB).

 

When does it occur?:

 

Commonly occurs at: 3am - 12pm MST (9am - 6pm GMT)

 

It normally does not occur often outside of that time-frame, which is very unusual.

 

The errors messages:

 

Network error: <an established connection was aborted by the software in your host machine>

Network error: <Failed to connect to the new game server>

Network error: <Connection timed out: connect>

 

What suggestions have you tried to fix the issue?:

  • Cleaning 32-bit Java from my computer, and running only 64-bit Java with Wurm, and other programs. (Suggested by the Forums.)
  • Rolling back to older Catalysts for my ATI Radeon 5850. Gave up on this suggest, currently using most recent Catalyst 14.4. (Suggested by the Forums.)
  • Disabling GLSL Shader Support and V Sync in the options menu. (Suggested by Waarokku.)

Do you have a Java Runtime Environment Error Log?:

 

The last error log found on my computer is from September 8th, for a totally unrelated reason. The disconnects and reconnects are not creating .log files - if they were, I'd be inundated with .log files on my desktop and folders.

 

If you have suggestions, please let me know. I will try anything to try and stymie the rage these disconnects and reconnects are causing me.

 

If you're one of those extremely stupid people (you know who you are.) who still keep telling me it's on my end, I only have this to say to you:

 

http://forum.wurmonline.com/index.php?/topic/110474-news-update-work-and-progress-week-38/

Host issues

 

We have been experiencing some problems with our host in Germany where all of a sudden there is performance issues and data loss that goes on for some time.

Currently we are recording network data to get further information to provide to Hetzner.

We have already identified this is something happening in their core network and within their infrastructure.

 

Currently we can not say how we will resolve this as it is pretty much out of our hands if they themselves do not address the issue.

That is if we do not want to start tailoring our servers around this issue to try and compensate for their shortcomings.

Or for that matter migrate to another host again which is of course not optimal.

I will get back to you once I have further information on the matter.

 

Just because you aren't afflicted by this right now, (it's spreading. You're next.) doesn't mean it isn't happening. Get your head out of the sand.

Edited by Dairuka
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This seems to be a growing issue in the community... I have seen many people post this in freedom chat, one of my friends can't even get on because of it. I've lost several animals, and nearly been killed during one of these disconnects that was exactly as you described it above.


 


Its horribly frustrating, and I really hope we get some form of an answer to this... Wasting my mornings trying to stay logged in for more than a few minutes.


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i am experiencing the same issues, Shagsangel and i arein the same household and we are Canadian as well. I wish this issue would stop and people stop blaming internet connection cause i pay for top end service so it is not the service provider. 


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i am experiencing the same issues, Shagsangel and i arein the same household and we are Canadian as well. I wish this issue would stop and people stop blaming internet connection cause i pay for top end service so it is not the service provider. 

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Yup, Canadian here and get disconnected like crazy at times. Same as others, can do other stuff on the net no problem and that includes playing EVE online without getting bumped from their server. Updated my Java once again today. Will see if problem continues.

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I will move my problem to a java crash thread instead as it seems my problem is more related to that than the connection problem.


Edited by Skarra

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I think you should wait AT LEAST 24 hours before deciding.. This crash also seems to be time related... Early morning canada time seems to be when it is the worst.


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Didn't you have some ping logs that showed it's dropping packets in London? Or was this a different thread.

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It's that time of the day again. I've actually gotten used to it. It's like clockwork.


 


Weirdly enough, it didn't start until 3am on the dot, just as the servers were preparing for maintenance.


 



gR1P22M.jpg



 


 




Didn't you have some ping logs that showed it's dropping packets in London? Or was this a different thread.




 


That wasn't about disconnecting/reconnecting issues. That was about not being able to connect at all, and it hit far more countries than just Canada at the time. Australia, New Zealand, Japan and Brazil were among other countries that got hit by that Wurm server issue.


Edited by Dairuka

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you can put germany and polen on the list too because i know from asdf that he get alot disconnects too! and we have it also. i only cant tell which time it is the most because its always..... some of the disconnects are from our one little laptop. but others are definitely not.


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We are 3 player from South Africa getting the same issues. I personally have only DC'd once but


lag spikes up to 2-3 minutes is a regular occurrence for all 3 of us :angry: 

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Alright so now we know it isn't location specific... It seems to be all over the world, which only proves our point that it is NOT us, or our service providers... But the server itself!


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You can safely add australia to the list.

Milosanx - running 4 clients

Fazz

Delone - running sometimes 7 clients.

It seems to be happen every night about the same times given by dairuka.

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Put denmark on the list have had the problems for a long time.


Even have it to my own server, also located at Hetzner 


 


I had the problem once again, at 02:45-02:50 CEST


Edited by urban

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CPU running at 52%. RAM a comfortable 30%. GPU running at a respectable 40 degrees with no adverse effects. Internet connection will connect to Rust, EVE, Mortal Online, Fallen Earth, Dark Age of Camelot. Easy peasy lemon squeezy. I get bored of those games, and decide to do some sermonizing on my Priest and my army of alts.


 


Then, out of nowhere, like the dark knight swooping down to enact the type of justice this city needs. All seven of my goons are floored, and being teabagged by repeated connections and disconnections as if it were Batman himself doing it to a Metalocalypse song cover.


 


9uzww5S.gif


 


 


I'd waste my time asking people if they're experiencing it - but apparently this is a problem endemic only to Wurm, and sadly, only select individuals from certain countries get the wonderful pleasure of experiencing it. Now I'm just going to enjoy passive aggressively mocking Wurm for it's faults while I bump this thread up endlessly for my own personal anger management needs.


 


TRTLHhw.jpg


 



NxS4nkK.gif


If you're wondering why I'm making light of this situation, it's because I don't have much faith this will be addressed. I've played through worse, but I like to punish games that put me through this. I'm a spiteful guy.



Edited by Dairuka

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Bump. 


 


Really no staff feedback?? Weeks of disconnects here... Getting fed up with paying for a game that doesn't work.


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Well it is no secret that hetzner (wurm server hoster) has huge problems with it's backbone network, but they can't find anything. And Wurm is sensible when it comes to network, issues, which makes the situation even more worse.


 


How about posting a more detailed report?


 


pings 


traceroutes


etc...


Edited by Sklo:D

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Well it is no secret that hetzner (wurm server hoster) has huge problems with it's backbone network, but they can't find anything. And Wurm is sensible when it comes to network, issues, which makes the situation even more worse.

 

How about posting a more detailed report?

 

pings 

traceroutes

etc...

 

I8a0wib.jpg?2

 

If you also need my blood type, who I voted for in the last Canadian election, as well as a drug test - please contact me in PM.

 

I'll be sure to try again during the next disconnection spree.

Edited by Dairuka
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Well it is no secret that hetzner (wurm server hoster) has huge problems with it's backbone network, but they can't find anything. And Wurm is sensible when it comes to network, issues, which makes the situation even more worse.

 

How about posting a more detailed report?

 

pings 

traceroutes

etc...

Problem is you can't really sit there and pint 24/7 waiting for that one moment it happens.

The connection is fine normally and suddenly drops at any point. hard to do trace route or ping in that split second.

 

I've had tracerout programs from hetzner running both ways from my computer and my server(located at hetzner) and these drops can come at any point and time and it's 99% of the time on the hetzner backbone and each time they just come back with the same that they'll look into it.

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More and more constant disconnects today. Game is unplayable when it kicks you every two or three minutes.


:(

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Been getting booted from the Indy server for approx. 1.5 hrs straight now, on my priest. Had my main on Xanadu for that time and never got kicked from that server. Crossed back to Indy on main, started getting bumped.


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Same here... last time was 3 hours of yo-yo Wurm. I left them on to see how long it would go on for. Now started again today at 11:30 EST. Unable to log back in this time.  "Connecting to Server" msg.

 

 

Edit : added tracert

 

Tracing route to jenn001.game.wurmonline.com [148.251.21.205]
over a maximum of 30 hops:

  1    24 ms    13 ms    <1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  192.168.0.1
  3    10 ms    11 ms    10 ms  7.11.163.1
  4    24 ms    11 ms    11 ms  209.148.245.193
  5    13 ms    11 ms    15 ms  69.63.248.173
  6    12 ms    19 ms    11 ms  69.63.248.181
  7    17 ms    19 ms    15 ms  24.156.144.117
  8    28 ms    26 ms    25 ms  64.71.240.66
  9    28 ms    26 ms    25 ms  PAIX-NYC.init7.net [198.32.118.38]
 10   112 ms   100 ms    99 ms  r1lon1.core.init7.net [77.109.140.193]
 11     *      111 ms     *     r1nue1.core.init7.net [77.109.140.254]
 12     *        *        *     Request timed out.
 13     *      110 ms     *     core12.hetzner.de [213.239.245.25]
 14     *        *      114 ms  core21.hetzner.de [213.239.245.30]
 15     *      113 ms     *     juniper3.rz20.hetzner.de [213.239.245.230]
 16   118 ms   113 ms     *     hos-tr5.ex3k18.rz20.hetzner.de [213.239.239.198]
 17     *      115 ms     *     mailsystem2.wurmonline.net [148.251.21.205]
 18     *      113 ms   112 ms  mailsystem2.wurmonline.net [148.251.21.205]

Trace complete.

Edited by Gumbo

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Same here... last time was 3 hours of yo-yo Wurm. I left them on to see how long it would go on for. Now started again today at 11:30 EST. Unable to log back in this time.  "Connecting to Server" msg.

 

Steam should thank Wurm. I got sick of waiting for my characters to relog, so I gave in and bought Endless Legend - a game I've been on the fence on, for quite a while now.

 

I'm starting to explore other MMORPG's for a Wurm replacement while I entertain thoughts of quitting Wurm for good. For months I've been having far less fun in game because I've had to drastically change my playing habits to accommodate the always looming threat of crashing. Minimizing my losses due to the inevitable crashes, usually means restricting hunting, trade, exploration and visiting friends. These crashes have impacted my enjoyment of Wurm deeply.

Edited by Dairuka
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Other folks having trouble with this same hop over a year ago.


http://chesstempo.com/chess-forum/help_and_support/packet_loss_at_gwhetznerinit7net-t4852.0.html;wap2=


 


Problem on this hop reported over 2 years ago here.


http://serverfault.com/questions/419819/very-high-packet-loss-in-burst


 


Here's another issue reported with this hop from 3 years ago.


http://www.dslreports.com/forum/remark,26418087


 


 


It's pretty obvious they ain't gonna be fixing this any time soon. We've been subjected to this Host problem for at least six *bleeping* months now!


 


 


Edit : Here's one going back almost 4 years for this hop.


http://www.havenandhearth.com/forum/viewtopic.php?f=4&t=14246&start=40


Edited by Gumbo
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